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BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Problem not resolved, call backs not consistent. Unfortunately, the check engine light came back on 3 days after the repair. Once the check engine light came back on, I texted my assigned contact, no response to this date. Also called service directly and was directed to leave a message for the first 2 calls but did not get a call back 4 hours later. I called a third time and finally was able to speak to someone.
Business response:
Hi Dominic Cariaso, we regret to hear that your recent experience was anything less than exceptional and untimely. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 403-5347. Rax Patel, General Manager
Stevens Creek BMW Minimum of an hour wait to drop off your car for service with an appointment. Process to pick up your car is just as long. Our experience was very poor both times we dropped off NEW car for routine maintenance. Customer Service is awful. They are all over you when buying the car and ignore you when you need to drop it off for service.
Business response:
Lionel Watkins, thank you for leaving us feedback. We are disappointed to hear that your service experience and customer service experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 403-5347. Thank you, Rax Patel, General Manager Stevens Creek BMW
Service Dept My service advisor was great. My overall experience was not. First I had to call 4 times to schedule an appt before someone answered during normal business hours. Then I was told they no longer offer loaner vehicles for service. It took over an hour to drop off my vehicle, and the service was not completed until 24 hours after promised. When I did pick up the car, the exterior was covered in pollen, and I had to get it washed. The good news is that I recently moved and another BMW dealer is about the same distan... read more
Business response:
Joe, thank you for leaving us feedback. We are disappointed to hear that your service experience was not a positive one. If you are willing to give us another chance, please contact us at (855) 403-5347 so we can understand your situation better in order to try and turn your experience around. We look Thank you, Rax Patel, General Manager Stevens Creek BMW
My experience at Stevens Creek BMW Horrible experience! It took me almost an hour to get my car after I paid the bill. One lady told me that my car was 3rd one out. After about 10 cars, of which none of them was mine I asked my service advisor about my car and he gave me an attitude. After finally getting my car, I noticed that the BMW logo on my car key was missing. To top everything off...when I got home, I noticed that they didn't reset the mileage counter on my car. This is done normally after an oil change. Yes! All the... read more
Business response:
Sam Obedencio, thank you for leaving us feedback. We are disappointed to hear that your experience was untimely and not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon and rectify your experience. All the best, Rax Patel, General Manager Stevens Creek BMW (855) 403-5347
Horrible customer service I purchased a 2015 4 series coupe and have had nothing but trouble with it. It was a CPO. I have taken the car to another dealer since I purchased the car 600 miles from home THREE TIMES for issues that should have found during the CPO Inspection. The CPO Manager at SC BMW was extremely rude and condensending. I will never use or recommend this dealer!!!
Business response:
Eas1229, thank you for taking the time to leave us multiple reviews about your experience with us. We truly regret our customer service and overall experience didn't meet your expectations and would love to improve on this. Please contact our manager at (855) 403-5347 so we can make your experience a positive one. Thank you, Stevens Creek BMW Rax Patel, General Manager
BMW Review I bought the car 9 months ago used. When I took into the dealership I asked them to look into the breaks that continue to squeak. Unfortunately they were not able to fix the squeak because they stated that they did not hear anything but yet they continue to squeak when I drive from time to time. Not sure why this was not taken care of?
Business response:
Dennis Cortez, we are so pleased you enjoyed your visit to Stevens Creek BMW! We are always more than happy to assist you if anything else comes up. Take care!
Disappointed I brought my E92, M3 in to have it?s air bags replaced due to the recall. That work was performed; however, when I picked up my M3 the front license plate was bent like a pretzel. So, what the hell, did your guys, go for a joy ride too? They did not try to fix the license plate, but rather said, make another appointment and we ?ll fix it. If it weren?t for the bent license plate I would have rated my experience at least a four star. Two stars is all they get today.
Business response:
Not A Happy, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (855) 403-5347 so we can understand your situation better in order to try and turn your experience around. Thank you, Rax Patel, General Manager Stevens Creek BMW
Terrible service. Buying my BMW was a pretty smooth and pleasant experience. However, my experience with repairing for a second issue, two months into buying it, was absolutely atrocious. I made an appointment for Wednesday 11 am, last week, and brought it in at that time. It initially seemed like they were treating me like a walk in and never asked about an appointment. The quality of service from there on out was worse than a walk in by far. my "supervisor" did not make any efforts to contact me whatsoever and did not keep... read more
Business response:
Ramzi., thank you for bringing this matter to our attention. We regret that you had a negative service experience, and will use this as an opportunity to improve. Here at Stevens Creek BMW, we are always looking for ways to improve; we appreciate your input. Please contact our general manager, Rax Patel, at (855) 403-5347 to discuss ways we can better serve you in the future. We look forward to hearing from you. -Your Stevens Creek BMW Team
Worst Service Experience This dealership consistently provides the worst service experience that I have ever experienced. I have owned a Porsche, Mercedes and Lotus and all of them have had better and personalized service. No one answers the phone, no one checks for the email. I wonder why they even bother to offer these options. Also when you have a scheduled appointment and show up to drop off your car they do not have enough advisers and you have to wait over 45 minutes. People have to go to work and can't be waiting in t... read more
Business response:
Sameer, we are disappointed to learn of your experience here at Stevens Creek BMW, but will take this opportunity to improve. Here at Stevens Creek BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our general manager, Rax Patel, at (855) 403-5347 to discuss ways we can better serve you in the future. -Your Stevens Creek BMW Team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.