This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Santa Clara, CA
About this business
Location details
4343 Stevens Creek Blvd, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
BMW STEVENS CREEK Considering it is supposed to be a "BMW dealership", THERE IS NO LOANER CAR you can use unlike the others. The Service Advisor suggested taking an Uber and they will reimburse or you can rent a car at a discounted rate. WHAT?!!! Hey BMW STEVENS CREEK you will learn a thing or two at ANY BESHOFF INFINITY OR LEXUS DEALERSHIPS IN TERMS OF CUSTOMER SATISFACTION AND SERVICE. THEY DO NOT RUN OUT OF LOANER CARS FOR THE COMVENIENCE OF THEIR VALUED CUSTOMERS. Hell check out CADILLAC, they will even get out of their ... read more
Business response:
We sincerely apologize that there were no loaner vehicles available at the time of your service. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Wait Times are ridiculous The work is carried out professionally but it takes forever to get out of the dealership. I had to wait over 45 minutes after being processed for a loaner vehicle and over 20 minutes to collect my vehicle. Its the same every time. Wish there was a better alternative dealership.
Business response:
Hi Neil, Thank you for your honest feedback regarding your visit and for letting us know about the poor experience you had with our staff. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Car service BMW X5 Called to have oil changed. The service department was proactive and completed minor tuneup. Issue: Every time I bring the car in for service, there is NEVER a loaner available. They say we need to book two weeks out. This tells me the inventory of loaners doesn't match to service demand and people who bought the loaner package.
Business response:
Hi Jonathan, Thank you for the great review! We sincerely? appreciate your feedback and we look forward to seeing you next time! -Your Stevens Creek BMW team
Disappointing Salesperson was late, rude, condescending and tried playing games about having other buyers.
Business response:
Thank you for taking time out of your day to review us. We sincerely apologize that your experience with our Sales Team did not exceed expectations and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
There will be one less BMW on the streets! I dealt with the sales staff on 2 occasions and my experience was very bad. The one star is for having a nice display of the latest BMW models in the store. I have always liked BMWs. My experience kept me wondering how there can be a luxury car store without having good customer service. The first time I went with 2 friends to look at leasing options or buying 1-2 yr old BMWs. I was told by the receptionist to wait until she finds someone. Many other uniformed staff seemed to enjoy ... read more
Business response:
Thank you for taking time out of your day to review us. We sincerely apologize that the service and communication you received did not exceed expectations. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Maintenance service and loan car service I had an appointment for maintenance service and I had a loan BMW car appointment as well, however; all the loan car had been run out at the same day of my car service. I had to wait one hour and 15 minutes until the customer returned his car. It seemed like you overbooked the loan car appointment and make the customer like me to wait very long time to get the loan car. I hope you BMW service department can fix this issue next time.
Business response:
Hi Sharon, We sincerely apologize that you experienced a lengthy wait time during your visit and that the service you received did not exceed expectations. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Horrible customer service Very very bad service. Didn't expect this from BMW!
Business response:
Hi Nil, We sincerely appreciate your feedback on the poor service you received during your visit. We would love to speak with you personally in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
They don't have any respect for their customers I bought a used BMW lastweek. As soon as I left the doors, i got these errors: low tire pressure, oil leaking, right headlights blinking and eventually not working. I went there and asked them if they can fix it. I didn't mind to pay fot it. Their used car manager, Andy, cept YELLING at me and ignoring me. Mabye because i am a shy young girl. He was so rude. When i came back from there last night, i cried all night. I couldn't believe that somebody for no reason humiliated me i... read more
Business response:
Thank you so much for your feedback on your experience. We sincerely appreciate you calling this lack of service to our attention and we would love to speak with you personally in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Started out well... I purchased a certified preowned electric car. It was told of all the rigors of inspection but then my electric car wouldn't charge at public stations. Another BMW dealership really helped me out after I was left stranded 70 miles from home. Truly my disappointment is that in an electric vehicle they didn't check the charging system.
Business response:
Thank you so much for your feedback on your experience with us and we apologize that your vehicle was not repaired and inspected correctly. We would love to speak with you personally in order to apologize for the inconveniences that our errors caused you and rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 7,058 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.