BMW

mkwagoner11 

on DealerRater

12 years ago

Revise: After further conversation with our sales Rep, Peter Martin, our concerns regarding the extra key ant the missing manual have been rectified resulting in a higher level of customer satisfaction! We tend to stay away from buying used cars from car lots but I think we did okay with this purchase.The sales person, Peter Martin, was friendly and helped us process this transaction in a professional manner. We usually purchase vehicles from the original owner so that we have a comfort level with the miles stated and the ma... read more

svalle 

on DealerRater

12 years ago

Very good experience - Rick Camp and Larry (Sales Manager) very concerned with my needs - treated me and my time with professional respect. Appreciate Rick's attention to my impatience and Larry's follow up 

evanscd 

on DealerRater

12 years ago

Peter was extremely professional and helpful which led to a pleasant buying experience. Everything was done as promised and the quality of work was excellent. 

tealem 

on DealerRater

12 years ago

My experience in buying a CPO BMW through Germain BMW of Naples was hassle free and professional throughout the entire process. I initially met Kevin Browne in the sales department about 6 months ago when first considering buying a BMW. He was courteous, professional and direct. In the following months, I visited several other dealerships in the South West Florida area. My experiences at other dealerships were colored by a general disrespect of my time and many of the sales staff being unprofessional. Which is the reason I r... read more

DanielHG 

on DealerRater

12 years ago

It has been a very pleasant experience. I was properly informed of the options available in the car I picked as well as the different alternatives on leasing or purchasing. Mike gave a very complete review of the features of my 428. 

ups5440 

on DealerRater

12 years ago

I have dealt with Germain BMW in the past and thought my present experience was exemplary. Jeff Waldman did an outstanding job and the process went very smoothly. Most of all, I am very pleased with my ner BMW. 

GMBBMW 

on DealerRater

12 years ago

I thought that my old BMW dealership in Nashville was great but, in my opinion, the Germain folks bring it to a whole new level. I have been taking my two cars for service there since I moved here in 2011 and the service department is great - they always explain in detail what's going on and there are NO SURPRISES! The last time I took my 2006 530 in for service, I began looking at the new cars on the lot and was assisted by Jeff Waldman - he is what a client service rep should be - no high pressure sales tactics - just givi... read more

Hallol 

on DealerRater

12 years ago

Everyone we worked with at Germain BMW was easy to deal with and made the experience of leasing a new car as painless as possible. In terms of flexibility and transparency, they outclassed the competition and were attentive without being overbearing. We worked primarily with Jim McGinn who respected our budget and objectives. Overall great experience. 

tmarmen 

on DealerRater

12 years ago

We met Joe as we were looking at a used Audi A4 convertible. He approached us and was very friendly, courteous, and professional. After taking the car for a test ride, we decided we would buy it, but that meant we would need to trade in our car. Joe again was very helpful and made this a good experience. When we came back to pick up the car, Joe noticed the top did not retract totally and told us he would need to get it fixed so we would have a car in good working order. To help with this he gave us a loaner that proved to b... read more