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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"The dealership is always clean and welcoming. Great..." The dealership is always clean and welcoming. Great snacks! And having a phone charger for customers while we wait is key. From the ladies at the front desk to the service staff and sales people that roam around, everyone is friendly.
Business response:
We thank you for choosing Germain BMW of Naples for your automotive service needs. Our team is here to provide you with the ultimate guest's experience. See you next visit. Best Regards, Flavio Galasso General Manager
"Patrick was professional and veryknowledgeable . His..." Patrick was professional and very knowledgeable . His follow through was exellent and he made sure it was a pleasurable experience . His customer service skills were exceptional
Business response:
Patrick and our team are overjoyed to know that you had a positive experience purchasing your new car. Here at BMW of Naples, our team works hard to ensure you receive only the best. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
"As always you get the best service from Jeremy. I have..." As always you get the best service from Jeremy. I have been a Germain BMW customer for 20 years on and off and nothing compares!
Business response:
We truly appreciate your continued business and look forward to serving you for many years to come. Best Regards, Flavio Galasso General Manager
"We recently purchased a 2021 230i convertible. Max was..." We recently purchased a 2021 230i convertible. Max was our salesman, who proved to be very professional, personable & helpful. Your own BMW dealership network created problems that I have never encountered before by listing a car as available at another dealership, but then refusing to deliver it to Germain, even though the deposit was paid. Max worked hard to resolve this. Our deposit was returned. He offered to "put us into a 2021". We accepted that offer. He demo... read more
Business response:
Congratulations on your new 230i convertible! We are so glad that we had the chance to do business with you, and we are thrilled that Max could make your visit a positive one! He will be honored to know how greatly you valued his assistance, and we wish you the safest of travels- on behalf of him and the entire team! Thank you so much for choosing Germain BMW of Naples, we look forward to building a long and lasting relationship. Best Regards, Flavio Galasso General Manager
"In 2011, I was welcomed into the “Germain BMW dealership..." In 2011, I was welcomed into the “Germain BMW dealership family” when I purchased my first BMW. Nine years later, I could not be happier with that decision. It has been said ‘you don’t buy a car, you buy service.’ And, when it comes to service, Germain BMW delivers at the highest quality level. My service manager Charles Griffith offers exceptional service while proactively managing the maintenance of my aging X5. He is readily available, organized, empathic, quic... read more
Business response:
Great to hear from you, Jennifer. It's wonderful to know that you continue to have great experiences with Chuck and that he ensures that all of your needs and expectations are met each time you come in. We appreciate your business and look forward to our continued relationship. Best Regards, Flavio Galasso General Manager
"We have purchased and serviced all our BMW cars serviced..." We have purchased and serviced all our BMW cars serviced at Germain BMW of Naples. Charles Griffith has been our Service advisor. For many years. We have always received exemplary customer service at this dealership. We feel very comfortable with their professional recommendations and honest advice. A loaner car makes the process very convenient and the work is performed in a timely and professional manner. I could not say enough good things about Charles and the ... read more
Business response:
Thank you for taking the time to share your overall satisfaction with Chuck and our team. Your continued business and kind words mean so much to us all. Best Regards, Flavio Galasso General Manager
"Wonderful experience at German BMW! Adrian Pena is a..." Wonderful experience at German BMW! Adrian Pena is a pleasure to work with! He is extremely knowledgeable, professional, and trustworthy. From the moment you walk in, you are treated with a high level of professionalism and hospitality. We have been very happy with the service we have received over the years. 100% recommended!
Business response:
Your continued business and trust in Adrian and our team is truly appreciated. Thank you for sharing. Best Regards, Flavio Galasso General Manager
"As always our service visit was excellent. Our advisor..." As always our service visit was excellent. Our advisor Jeremey Bongle once again out did himself as far as our expectations go. Gold star service center👍🏻
"I purchased my X5 (used) from an out-of-state dealer..." I purchased my X5 (used) from an out-of-state dealer about 4 years ago. Within a month of purchase, I brought it to Germain for some general maintenance and to get a feel for the dealership. George Donovan has been my advisor since my first visit and he is truly a great advisor! He always shoots me straight, keeps me posted on everything that is happening during my service (large or small), he doesn't try to oversell me on things that I don't need AND he is a pleasant... read more
Business response:
We appreciate your business and for you taking the time to leave George this awesome review. George is dedicated to ensuring the complete satisfaction of our valued customers and it appears he succeeded in making sure that he continually delivers a 5-star experience to you. Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.