BMW

leo4280 

on DealerRater

5 years ago

"Took my car that I had recently became the owner of in to..." Took my car that I had recently became the owner of in to get a check engine light diagnosis and Adrian Peña took care of everything perfectly. 

Fhawk852 

on DealerRater

5 years ago

"I had a tire problem that needed immediate attention. I..." I had a tire problem that needed immediate attention. I brought my X3 in with no advance notice. Rhoel Gray never blinked. In just over an hour he had the car ready to go back on the road, even with a nice wash job. It was a bit expensive for just a car wash (LOL), but as always I greatly appreciated the prompt and courteous service from Rhoel and the great folks at Germain. 

Frank A 

on DealerRater

5 years ago

"Chuck Griffith is a pleasure to deal with. He is..." Chuck Griffith is a pleasure to deal with. He is friendly, professional, and courteous. I always feel comfortable with his handling of the service for the car. 

Rony 

on DealerRater

5 years ago

"Every single time we need something from this dealership..." Every single time we need something from this dealership Moises Marante is there for us, he is very knowledgeable, friendly and very helpful. Normally visiting a dealership for service is not the best experience, but here with Moises we are very happy and glad that we have found him. Now we know that we get excellent service every single time from him. Thank you Moises! 

Jayne 

on DealerRater

5 years ago

"Chuck Griffith takes care of my car like it was his own!..." Chuck Griffith takes care of my car like it was his own! The service guys meet me when I drive up and they always get Chuck to help me with what is needed. He also arranges for someone to drive me to work and that is VERY helpful. When my car is finished he finds 2 people to drive it to my work and then they drive back to the dealership. Great Service!!!!! Chuck is a main reason I stay with Germain BMW. 

Errol 

on DealerRater

5 years ago

"Went in for service and diagnostic check on my car...." Went in for service and diagnostic check on my car. Worked w/Adrian Pena as my service advisor. He’s the consummate professional, very informed, courtesy and attentive. 

Fred_j_scott 

on DealerRater

5 years ago

"My service advisor, George Donovan, took the initiative..." My service advisor, George Donovan, took the initiative to validate the initial diagnosis of my car’s problem. As a result, the problem with my car was determined to be less than was originally thought. His initiative resulted in a substantial savings for me. Thanks you George. 

gmimi657 

on DealerRater

5 years ago

"Rhoel Gray has been my service advisor for at least four..." Rhoel Gray has been my service advisor for at least four years now. Everytime I bring my car in I'm always greeted with a smile from him and the assurance that he will check everything out! I will never forget his kindness when my Mother passed away and I needed my car fixed to travel. He got it ready to go in hours! My family has bought three BMWS from Germain because of Rhoel and his reputation as a service advisor. To my family having a good and honest person s... read more

wfranz 

on DealerRater

5 years ago

"The Germain dealership continues to offer excellent..." The Germain dealership continues to offer excellent service and atmosphere. But the big difference is my service advisor, Rhoel Gray. Rheol is a top quality advisor. He greeted me upon arriving and kept me informed while I waited for my car to undergo routine service. When service was completed, Rhoel took the time to fully explain what work was completed. Rhoel has been my service advisor for many years and has demonstrated a continued commitment to maximizing the cus... read more