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BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great car buying experience Mike and Eugene were very helpful. Mike respected my wishes and made sure the deal got done. I was in a hurry and he made sure that the process ran smooth and quickly. I would definitely refer my friends to this dealership. They made my car buying experience one I would never forget.
Business response:
Your glowing review means a lot to us, Dominique. We appreciate your feedback and are happy to hear that Mike and Eugene were able to meet your needs. At Elmhurst BMW, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car-buying experience as smooth and stress-free as possible for all of our guests. We look forward to assisting you with your future sales and service needs. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Bil... read more
Customer Service at Car Repair Facility Scott Corbin is very understanding, with my time schedule, he worked with me and arranged a loaner. He called me told me everything that was needed. I really appreciate his outstanding customer service.
Business response:
Thank you so much for this review and for sharing your great experience with us, Sandra. Our goal is to make sure that every guest receives full satisfaction with the service we provide and we are glad to know that Scott showed you what we strive to deliver. If you need anything else at all, please come back to see us. Also, check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Respectful of buyer with no hard sales pitch The salesman, Nicolas Psaros was very professional, personable and patient. He explained various features of the car while we took a test drive. After finalizing the sale, he sat with me in the car for about 15 minutes explaining interior features in greater detail. The financial consultant, Scott Adduci was also very professional. He explained various financial options while processing a dozen documents.
Business response:
Congratulations on your new purchase, Janet! Thank you for taking the time to write about your experience with us. Here at Elmhurst BMW, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great customer Service Bill, who wasn't my assigned service associate, but handled me from drop off to pick up (other than one phone call saying my car was finished), was excellent. I wanted to mention him because I'm not sure that he would get credit, since he wasn't my assigned guy. He went through all of the work that was done and made sure that I understood everything.
Business response:
Thank you for writing about your visit with us! I am happy to hear that Bill was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Wonderful experience with Michal Banach @ Elmhurst I would like to thank Michal Banach for helping with my 550xi. Mike had been professional and courteous from the beginning. He is always prompt answering my calls/emails and getting in touch with BMWNA for my special requests. I would highly recommend Mike to anyone planning for an European Delivery or even just getting a car from local inventory.
Business response:
Thank you very much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Mike was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmw... read more
It is Always the People It always comes down to the people! Scott is outstanding. the people who do the service are good and do quality work. Bill is great also and Corey is always there when I need him. That is why I drive 38 miles to bring my cars to these men for service. I am always treated with respect and they listen to my concerns.
Business response:
Ronald, thank you for your kind words. We feel our service department is what makes Elmhurst BMW special. Reviews like yours help us to make sure that we are meeting the needs of our customers, and we are glad to hear that you were pleased with how our team treats you. We look forward to seeing you for your next service appointment. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
1st time, but treated like life long customer !! I didn't buy a car from Elmhurst BMW, but I was treated as if I was a life long customer. I had a 10 am appointment. I showed up at 9:30 am, and was back in my car at 10:30 am. I took time to look at, and dream about, the cars in the Showroom, had a cup of coffee, and talked to a couple of people. The time went quick ! To top it off, you guys had my car washed by hand !! Thanks !!!!
Business response:
Thank you for taking the time to write about your experience with us, Brad. At Elmhurst BMW, we are determined to deliver detail-oriented, smooth, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am so happy to hear that you enjoyed your stay with us. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Elmhurst BMW is hands down the best BMW dealership Matt, our salesman, was a true BMW enthusiast and it reflected during our time purchasing our X5. Matt's knowledge of all things BMW helped us make an informed purchase with absolutely zero regret. His up front and honest attitude, made the purchase a truly enjoyable experience and well worth the 3 hour drive from Indianapolis. After Matt made us feel great about making a great decision, Scott, our finance officer was a very helpful individual and his knowledge helped us mak... read more
Business response:
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. We look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Best Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great Place to buy Nick and Lydia in sales were great. Joel in service was also great. Very professional. Car was priced fair. I'be been buying cars for 40 years and thus was one of the best, pain-free and easiest experiences I've had. If you need a nice and easy and fair experience, this is the place.
Business response:
I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.