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BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Needed scheduled maintenance. Prompt and comprehensive service department. Will consider for my next new or used part pucrhase.
Business response:
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Excellent service was provided. Very happy. I liked the promptness of the Service Advisor to get me checked in for the service. He told me what exactly was going to be done and that he would call me to let me know when my car would be ready for pick up. I immediately got a loaner which was wonderful.
Business response:
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Truly, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Knowledgable Salesman Seals The Deal! My Sales Rep was over-the-top knowledgeable. It was very easy for him to help me differentiate the models and detail the suttle differences. These details often make the sale for me. Lastly, he was not overly aggressive. At one point, instead of calling, he text me just to keep in touch. I especially liked this since I was not ready to have the uncomfortable sales conversation where it's point - counter point until the, "so are you ready to do something today on this" line. The text was ... read more
Business response:
Thank you for writing about your visit with us! It is encouraging to hear that we impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Truly, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
6th Time Happy I appreciate the seamless transition into a new car that I always experience at Elmhurst BMW, and especially with Nicholas Psaros. I especially like the fact that I can sit down with him, find the car (or build it up, in this case) and hammer out the deal all in an hour. The other BMW dealership in the area that we've purchased from in the past never gave us such overall satisfaction in the areas of sales and service. This X5 is the 6th new car we have purchased/leased from Nicholas and Elmhurst BMW in the las... read more
Business response:
Thank you for your loyalty over the years, Kirk! At Elmhurst BMW, we believe in treating every customer with the utmost respect and customer service. Our sales excellence is always consistent and I'm glad that your experience with us supports that. We aim to turn every person that visits us into a repeat customer. We look forward to helping you in to vehicle number seven! Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Outstanding personal service The service team certainly has the "great" customer experience in their minds all the time from the greeting as soon as you drive in to the thank you for your continued business on the way out and the follow up to be sure all is right. You just can't beat that kind of treatment anywhere else. Elmhurst BMW knows how to do it right.
Business response:
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Elmhurst BMW was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great Personnel Service, Clean Facilities. The great customer service provided. The service technician explained everything in detail in a timely manner pertaining to my X5 needs during scheduled appointment.
Business response:
We really appreciate you taking the time to leave feedback for our dealership, Carlos. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. Check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great service The salesman and finance manager were both friendly and knowledgeable. They clearly explained everything I needed to know throughout the entire process.
Business response:
At Elmhurst BMW, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our sales team was able to show you dedicated and personalized service. We hope to work with you in the future! Remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great buying experience The deal was completed hassle free and I feel I received an excellent deal. Eugene, the salesperson, and the sales manager, Irv treated me in professional manner.
Business response:
Thank you for taking the time to write about your experience with us! Elmhurst BMW, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Eugene was able to assist you through the whole purchasing process. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. With appreciation, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Dedicated customer service Josh was our sales rep and came in on his off day to close the deal! terrific level of customer service!
Business response:
Emily, thank you, for sharing this great feedback with us. We feel our service department is what makes us special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. Thanks again! Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.