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BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great Experience .... sales and service The personal touch of your people ..... Joel in service ... Josh in sales. Even the GM stopped to say hello.
Business response:
It is wonderful to hear that our staff at Elmhurst BMW was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Ignition Coil Problem Scott Corbin and the rest of the service department have always been courteous and demonstrated a high degree of customer service, even when they are busy!
Business response:
Timothy, thank you, for sharing your thoughts regarding your recent visit to Elmhurst BMW. It is gratifying to hear that you had such a great experience at our dealership! Thank you for taking the time to share your thoughts with others. Please be sure to LIKE us on Facebook and Follow us on Twitter for special offers and updates. Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
wwwwhhhhhhhaaaaatttttttttt............. Joel, my service advisor, is a superstar ! ! His portrait should be hung in front of the service entrance to honor his contribution to your team ! !
Business response:
Ziv, we thank you for sharing your kind opinion toward our dealership and staff. At Elmhurst BMW, we strive to offer efficient and personalized customer service. Joel took excellent care of you and your needs, and this pleases us immensely. Let us know if you need further assistance. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Good Service Our sales person, Josh Douglas as well as the way finance set up the paperwork before we arrived so it only took minutes to complete the transaction.
Business response:
Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Thanks, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Top Notch Service with awesome employees Everything was done in a professional and timely matter. Excellent service from Bill Wright my service advisor to Tony the master technician.
Business response:
Thank you for the excellent review! It is great to know that Bill and Tony were able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
My New Mercedes Thanks to my sales rep, Eugene and his team, buying my per owned Mercedes was a pleasant event. He was honest and most importantly not pushy. He told us to take our time and take the car for a drive. He didn't even make a copy of my drivers license. He just looked at it and said "enjoy the test drive" The car was great, just what I was looking for. There was no pressure from Eugene or any of his team to try to sell me any extras. We agreed to a great price for the car in just a few minuets, no back and forth ... read more
Business response:
Dorothy, we thank you for taking the time to provide us with this exceptional feedback. It means a lot to us that such an informed buyer would provide us with such a great review and a fantastic star rating. We pride ourselves on offering great customer service and when one of our guests takes the time to share their experience at our dealership in such great detail it helps us to know what we are doing right! Eugene is truly a great asset to our team and we are happy to hear that you had such great shopping experience with ... read more
Great service! Speedy service, free loaner, courteous service, clean facility. Bill Wright is awesome to work with, a pleasure to have seen him for my tire problem. He took care of me w/o an appointment and had my car fixed fast - absolutely appreciated his speedy turn around. Will definitely keep coming back to him.
Business response:
Thank you for your kind thoughts regarding our dealership and staff. Everyone here at Elmhurst BMW is committed to providing the best possible customer experience. As a customer, you are our top priority. We would like to work with you again! Remember to like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Excellent Service Department Joel Albright is an outstanding example of vehicle service representative. Joel is polite, knowledgeable, sincere and genuinely interested is seeing that your vehicle is serviced and returned to you expeditiously. My 535i 's front left tire flattened as result of a pothole and I originally had the vehicle taken to a downtown dealership . What a mistake! I was lied to in an effort to cause me to panic and, in my estimation,get hustled. In fact, neither occurred. Taking my 535i to Elmhurst was the ... read more
Business response:
Thank you for taking the time to write about your experience. It is magnificent to know that Joel and our staff were able to provide you with the pressure-free and knowledgeable service that we are known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Many thanks, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Great service,fast and freindly! I came in without a appt. and with no attiude at all they took me in and serviced the car.
Business response:
Thank you for the wonderful review. We will continue to offer excellent customer service to each and every customer we come in contact with. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. All the best, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.