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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Excellent customer care!" Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Similar experience with other Rockville BMW service personal with whom I was in contact during today’s experience—car concierge, front desk personnel, and loaner car personnel.
Business response:
Than you for sharing your feedback and for your kind works regarding Russell. We're so thrilled to have you part of our BMW family. Thanks for choosing our dealership for your service needs!
"Fantastic service and knowledgeable people" I would recommend this dealership to anyone without hesitation! Maria Cokinos was fabulous as my sales rep. She seemed to know exactly what I wanted!
Business response:
Thank you, Lily! we are so glad Maria offered you such an extraordinary experience. Thank you for choosing BMW of Rockville!
"Accommodating and customer service was amazing " I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend this dealership to all my family and friends!!!
Business response:
Thank you so much for the great recommendation! We are so happy to read your review!
"Long time customer. Maria continued the great experience." Maria Cocino made buying my new 330i a pleasure! Maria is a delight to work with. Her enthusiasm for BMW is infectious. She is professional and very knowledgeable about the entire fleet. She answered every question I had thoroughly. Her patience during my test drives, allowed me to feel confident of my model choice. When it came to the final deal, she was s tenacious negotiator, on my behalf. Maria and the financial team at Rockville BMW were wonderful to work with.
"Outstanding Customer Service " The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfaction. Joy is also very responsive when I leave a message for her
"Awesome service from start to finish!" Thank you so much Kurun for making my lease purchase an amazing one! You were so kind, patient and understanding from start to finish! Thanks for all your hard work, the great deal and conversations. When I came in yesterday I had an unsure idea of what to expect because my previous unhappy experience at your dealerships 3 years ago led me to another dealer for my lease. You changed my mind and made me a happy person today! Thanks again for all of your hard work! I really appreciate it... read more
"Car service for prompted notices " Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service response was friendly and support staff was accommodating.
"Service " Service advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an oil and brake fluids changed and a head light change. Had an appointment at 11am. Got there at 10:28 aug.27 and waited for car. The service was completed at 14:25. Thought time was lengthy due to the fact I only had an oil , drake fuild and light changed.
Business response:
Hello Vernon, Thank you for sharing your feedback. We're sorry for the delay you experienced. We will be sure to address this with our service management team. Thank you for choosing BMW of Rockville.
"Excellent prompt service" Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks!
Business response:
Thank you for sharing your feedback! We're so happy to be able to make servicing your BMW an enjoyable experience. Thank you for your kind words!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.