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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Fantastic" I recently worked with Maria and now must sing her praises. She is genuine and first class. Her demeanor and approach to sales was perfect. She was prompt in responding to communications, she asked good questions, and listened to what I had to say. Her candor and willingness to provide complete and thoughtful answers was much appreciated. She was organized, prepared and informed about the BMW product and other cars on the market. Personable and courteous, she was also generous with her time. I would highly recomm... read more
Business response:
Hi Ernest! Thanks so much for taking the time to review your experience working with Maria and Kirk! We're glad both of them could make your experience so enjoyable! Thank you for choosing BMW of Rockville and enjoy your new vehicle!
"Great Experience" I was early into a lease of a BMW that I really didn't care for. It had a big blind spot and required more maintenance than it should have. My sales person, Roxaanne Roch-Riga, got me out of that car and into a car that I love, for virtually the same price. I woke up yesterday unhappy and went to bed really happy.
Business response:
Hi Steve! Thank you for your review! We're glad that Roxanne could help you find the PERFECT BMW! Enjoy driving it!
"Highly recommend Maria " My husband and I just bought our first BMW with Maria at BMW of Rockville. She was great to work with and made it clear she was happy to spend the time with us we needed to feel comfortable about our decision. Maria was friendly and warm, which helped to make the whole experience more fun and relaxing. She was patient while we explored many options and test drove several cars. You can tell from working with her that she likes to keep her clients happy and has built many long term relationships with ... read more
Business response:
Thank you for sharing your feedback! We're thrilled that Maria could assist you with your first BMW purchase. Congratulations and enjoy it!
"Just purchased a 2020 MX7; Rockville BMW was outstanding!" Great job by the Rockville BMW team! that's all I have to say, don't want to add more words. bad to require longer comments!
"Regular Maintenance Service " Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge stocked with morning snacks and drinks. The Service Advisor, Ali Souley, is knowledgeable, helpful and attentive; and made certain that I was totally comfortable and content before leaving the BMW of Rockville.
Business response:
Thank you so much for your kind review of Ali. It is our #1 goal to exceed your expectations, and we're glad we could do just that! Thanks for choosing BMW of Rockville for your service needs!
"Great service! " Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I was given there for a previous service issue. The only other close location was Rockville BMW. I was pleasantly surprised how different I was treated at the Rockville location. Everyone I encountered was friendly, courteous, efficient and knowledgeable from check in, to the service desk and finally being assigned to working with a service advisor. I was assigned... read more
Business response:
Thank you so much for taking the time to review Jeff and our service operations. We're so glad he was able to go above and beyond for you! We appreciate you choosing us for your service needs!
"Very good service" Very good service overall... Highlight: Maria got us to test 3 cars until we found the car that we wanted, which took a good 4 hours.
Business response:
Thank you so much for sharing your experience! We're glad that Maria was able to assist you with the purchase of your BMW. Thank you for choosing BMW of Rockville!
"Highly Recommended" I have been coming to BMW of Rockville (purchase, lease and service) for the past 15 years where I am treated like a family member with respect, individual attention and courtesy. The environment is great; the staff is fantastic; the teamwork is remarkable; Professional attitude by all. Maria is incredible to work with – going above and beyond to make sure every step of the experience is exceptional. She is courteous, knowledgeable and professional. She is your go to client advisor!
Business response:
Wow, thanks so much for the excellent feedback and review! We really do appreciate it and are so glad to have you as a long-time customer!
"Friendly professional service" Service was prompt, courteous and professional. I had a catastrophic failure due to belt pulley that snapped. Had to be towed in. They identified and totally repaired the problem. Labor cost is high, but expected from BMW, and I did receive expert service.
Business response:
Thanks so much for the feedback and review, we do appreciate it!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.