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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"Very good" I am very happy with the service I received at the dealership, especially with Maria Cominos. I want to thank her and everyone else there.
Business response:
Thank you so much for the review, we do appreciate it!
"service experience " Mark Grant was very professional and responsive. The labor expense seemed very excessive, nearly 3Xs the cost of parts and service seemed to be duplicative.
Business response:
Thanks so much for the review, we do appreciate it!
"i wouldn't buy without Maria's help " Maria provided a great help and support during the process. She is experienced and available to answer all questions. Maria took her time to show me all available cars and discuss all options. I wouldn't decide without her great help! She is the best!
Business response:
Thanks so much for the feedback and 5-star review!
"BMW 328i" This is the first time I have purchase a vehicle from BMW Rockville and I had a very positive experience. Maria was extremely helpful when assessing which BMW would be best for my particular needs and helped narrow down the search efficiently. She was very enthusiastic throughout the whole process whilst being attentive to my specific situation (relocation to another state). I couldn’t have asked for better customer service and would gladly recommend the dealership and Maria to others!
Business response:
Thank you so much for the detailed review and recommendation, we do appreciate it!
"Joy Chilcoat Service Advisor is top notch" Joy Chilcoat is A++. She listens and addresses all of your concerns and keeps you informed during the service process. Rental staff and cashier pleasant.
Business response:
Hi Theresa, thank you for the great feedback and review!
"Car service " Excellent service; excellent waiting time; professional staff; agent kept to work schedule. Understanding and knowledgeable. Assisted with my troubleshooting dilemma. Waiting area was entertaining and inviting.
Business response:
Thanks so much for the 5-star review!
"Maria puts her clients first!" This is my second vehicle that I have purchased through BMW of Rockville and my first time working with Maria. She brings a tremendous amount of experience in the automotive industry and will work fiercely on behalf of her clients to get them the best deal possible. Her passion and enthusiasm for matching clients with their ideal vehicle is infectious and very much appreciated. Maria took a creative, unique approach to finding me my preferred make and model quickly and at a fair price. Will gl... read more
Business response:
Hi Patrick, thanks so much for taking the time to leave such a wonderful review! We do appreciate it and are so glad to have you as a customer!
"Happy with new 2020 BMW 340i xDrive" This is my second BMW purchase from BMW of Rockville. I was very pleased that in both purchases that I was able to receive a good price and have good sales consultants. Maria Cokinos was a pleasure to work with and she listened intently to all of my lengthy requirements for what I was looking for. I am a very analytical person where I request a lot of detail to make informed decisions. Maria was very patient with me and provided thoughtful feedback and advice. I appreciated that she went... read more
Business response:
Thank you so much for taking the time to leave such a detailed review. We really do appreciate the feedback and we do apologize for any inconvenience with the extra wait time. We will pass along your comments to our management team so we can make some improvements in the future. We hope to see you again for your next BMW purchase!
"Momma got the ride she wanted" We had been looking at the X3 and knew what we wanted. I called Rockville BMW to ask about one feature and told the sales associate, Alwyn, the website indicated they did not have the car we wanted. Alwyn took our specs and called back shortly to say a car with the features we wanted had come in and it was on the lot. I was quoted a price and it sounded good if they were willing to give me the price I wanted for our trade in. We bought the trade in down to be looked at, we test drove the car a... read more
Business response:
Thanks you so much for taking the time to leave such a detailed review! We appreciate the kind words and are so glad to have you as a customer!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.