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BMW
- Automotive
- Rockville, MD
About this business
Location details
1300 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
"I really like my X5" Maria is a very hard worker and will do her best to get you the vehicle that you want. She is very professional and pleasant to work with.
Business response:
Hi Kevin, Thank you for your kind words regarding the level of service Maria provided. We hope you'll continue to choose BMW of Rockville for services down the road. We're glad Maria was able to assist you find the perfect vehicle. Enjoy driving it!
"Excellence all the way around!" Roxanne Roch is an exceptional service oriented extremely knowledgeable sales associate. She made my experience smooth and timely. I would recommend her highly if you are purchasing a BMW.
Business response:
Thank you so much for sharing your experience working with Roxanne! She is truly an asset to our team. We are pleased to read your review and we're happy to have you part of the BMW of Rockville family.
"Great Listner" DeAngelo listened to my concerns and followed up promptly on the status of my car. I received a loaner pretty quickly as well and when I returned to pick up my vehicle checkout was fast.
Business response:
Thank you so much for leaving your review regarding your experience working with DeAngelo. We're glad that both DeAngelo and our service team could get you back on the road quickly. Thank you for choosing BMW of Rockville!
"An ultimate shopping "accident"" I recently had an appointment with Maria to discuss the possibility of purchasing a new car. My main interest is in M cars. After discussing the current M3 & M4 cars I decided to trade in my 2011 M3. In my mind there were sufficient advances in the technology of the current M4 to seriously consider purchasing it. Maria's excellent product knowledge helped me go from maybe to yes. I live close to the dealership & she let me drive the M4 to my house to check to see if the car would be able to ... read more
Business response:
Thank you so much for sharing your experience with the DealerRater community! We are so happy to read your review. Thank you for your kind words regarding Maria. It's always refreshing to read reviews just like yours. Congratulations on your new M4...what an amazing vehicle! Enjoy driving!
"Excellent Experience " This is the way all car service should be. It was super easy to make the appointment, I was quickly greeted and my service advisor (Joy Chilcoat) listened to why I brought my car in and suggested additional work I did not consider or know should be done. She looked out for the best of my car and me. My car was completed before the agreed upon time. Joy ordered an Uber for me to my office and ordered another one when I was ready to pick up my car. I could not be happier. Thank you Joy Chilcoat and BMW ... read more
Business response:
Hello! Thank you for taking the time to review Joy and our service department. We are thrilled to read that Joy was able to provide you exceptional service! It's our goal to exceed your expectations and we're glad to have done just that. Thank you for choosing BMW of Rockville for your service needs!
"Unexpected shut down " First I never leave reviews ever but, Julia went out of her way to make sure my car was fixed and I was satisfied. My car slowed and then stopped while driving home it gave me a drivetrain malfunction warning. The car stopped I restarted it and drove it home barely switching to manual. Went on the BMW site to make an appointment I had to pick a day that I knew I could take it with no traffic since I am almost 40 miles away. So I did and setup my service repair date for almost a week away. A few hours ... read more
Business response:
Hi Elvis, Thank you for posting such an incredible review. Your feedback truly goes a long way. We're so glad to see that your experience working with Julia was top-notch. We appreciate you taking the time to write your review and we'll be here the next time your BMW needs a service. Thanks for choosing BMW of Rockville!
"Review of Service" After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. We highly recommend her.
Business response:
Thank you so much for the feedback and 5-star review...we are so glad to hear that everything worked out!
"Fine Dealership" Marshall Douglas is a patient and knowledgeable sales rep. He guided my wife and me to make a decision that is working out very well for me. The follow-up by staff "BMW Genius" Ronald Stewart has been excellent on the finer point of using the new BMW with comfort and pleasure. I am an impatient person and found the dealership finance people short on efficiency, loquacious, wasted my time. They were at least reasonably thorough. I felt the sales rep had no control over this.
Business response:
Hello - Thank you first and foremost for selecting BMW of Rockville as your dealership of choice. We're glad to see that Marshall was able to assist you and your wife throughout the car buying process. In regards to your experience with finance, we apologize for any inconvenience you may have incurred. We'll most certainly address this with our management team. Thank you both again for your business and we hope to see you when your BMW needs future services.
"Service" Every time that I go for service I received the best possible service and the quality of workmanship it’s been great and the people at the counter also been very polite
Business response:
That is great to hear...thanks for leaving us a review and we are so happy to have you as repeat customer!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,109 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.