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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Pleasant " Appointment on time car was clean when returned, loaner was ready, easy to get in and out . Friendly staff someone met me right as I parked my car.
"Quick and friendly service. Best experience in leasing" Darren was always prompt, and was more prepared in all things I could have asked for. I had compared shopped with 3 other dealers, Darren came up with the best deal, but he was also always the quickest to respond to my inquires. So even though the dealership was by far the most remote from my home, I still went out there to get my i3. That should say a lot about Darren's level of excellence.
Business response:
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
"Great Experience!" Roger Carroll and the Rusnak team gave me a fantastic buying experience. From price to test drive and signing, everyone went above and beyond to help me through the process and deliver on every promise.
Business response:
Thank you, Janet! We are glad you are happy with your new car.
"Best ever" Feels like home every time I go there - Bob Martin is just like our family member by now. The ease of owning BMWs is as important for me as the quality of the car itself.
Business response:
We sincerely thank you for the positive review, and look forward to seeing you again soon!
"My new X5 experience" Excellent sales experience in acquiring my new X5! Talked to other dealers in the area, none compare!! Not pushy, very knowledgeable sales team. Help me find the right car for me.
Business response:
Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
"Service X6" Everything was smooth and correct. Quality was at the level one would expect from a BMW dealer. Keep up the good job. See you next time
Business response:
Hello, we are glad we could help! We hope to see you soon!
"Service" Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one available.
Business response:
We're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
"professional, efficient customer service" On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return yet, Art asked for my key fob and started my service process. When does this happen any more? My experience these days is if you're seated at someone else's desk no one will offer to help you. You sit and wait ...True customer service.
Business response:
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope to see you soon!
"'16 BMW X4 iDrive35i" The Rusnak BMW of T.O. provided very good service; Mike Powell, my service advisor, was very professional. He kept me informed of the status of my vehicle.
Business response:
Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.