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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"They made the best of a bad situation.My '18 X5 was towed in" New 2018 X5 was towed in, requiring a complete fuel system replacement. The only frustration was the vagueness on BMW's knowledge of a known problem.
Business response:
Hi there, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care! -Al LeMoine, General Manager
"What a great experience!" We purchased a 2016 535i BMW and it is beautiful! Everyone was professional, friendly, knowledgeable and made everything so easy. Hamid, Nancy and Andrew were AMAZING to work with, and just so incredibly nice. Such a pleasure to work with. They went above and beyond from start to finish, and stayed late for us to finish paperwork and accommodated ALL of our needs. This is the best dealership I've ever dealt with and would highly recommend to anyone. We're so happy. What a great experience! Thank yo... read more
Business response:
Hello, thank you for your kind words and this wonderful review! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! -Al LeMoine, General Manager
"Beyond exceptional " Leo Berry and George Bonnaz treated me like royalty and I really want them to be recognized for their dedication and time to your organization. Both of them were very patient with me and showed me many options. My wife usually does not come with me because she thinks car buying experiences are not fun. She could not believe just how nice and friendly these two gentlemen are. From beginning to end, we both felt like we knew these two for many years. Give these two guys a raise!! I’m going to tell everybo... read more
Business response:
Wow, it's experiences like yours that really keep us motivated! Thank you for your kind words and this wonderful review! Awesome to see some of our staff being highlighting who helped make this such a great experience! We look forward to your next visit! Take care! -Al LeMoine, General Manager
"Thanks for making it so easy!" Just so nice to have everything ready and easy access to technician to be able to describe the issue in detail and go for a ride along. Loaner car was fantastic. Thank you!
Business response:
Hi there, thank you so much for your positive comments about your experience with our team! We sincerely appreciate you taking the time to leave a great review! Have a great day! -Al LeMoine, General Manager
"Commendation" Good experience. Zachery was very helpfull, informative and timely. I receive courteous, and timely information. The whole experience was pleasent. I recommend Rusnack BMW for excellent service.
"5 stars from beginning to end" Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily basis and was very friendly and thorough. This is our first experience buying/owning a BMW and I'm blown away by the car and by the service of everyone at Rusnak. Our sales person, Roger, was great to work with and took great care of all of the details, The woman who helped us in finance was very friendly and efficient and even gave us a BMW Christma... read more
"Excellent all the way around " Renee Norris is amazing! She consistently helps above and beyond to make car maintenance and repairs as painless as possible. My car had to stay at shop almost 3 days and Renee made sure I had a rental and is always so sweet and supportive.
Business response:
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do! - Al LeMoine., General Manager
"Drivetrain diagnosis and tepair" Mike Powell was very professsional and helped me with the situation. He let me know that it was covered under the manufactierr’s warranty but more importantly he really wanted to make sure the 550i would be performing as it should. He is the master of Under promise and over deliver. The turn around was super fast and he made sure everything was done 100%. Great experience.
Business response:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help! - Al LeMoine., General Manager
"Best car buying experience!" Darren was a pleasure to work with in buying our X4. No pressure, responsive, informative and just a pleasure to work with during from our first contact to the time we drove off in our new X4!
Business response:
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience with us. - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.