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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Outstanding Customer Service" Excellent service from scheduling the appointment to picking up my car. Art Simcox was service advisor who did an outstanding job in quickly scheduling the service (which was to determine and fix the reason for why the check engine light was on); letting me know about how long it would take to resolve; keeping me updated on the status; explaining the issue with the engine; and what was done to fix the engine issue and related cost. This is second time Art has been the service advisor for me and... read more
Business response:
Wow, thank you so much for this kind review! We are happy to hear you had a wonderful experience. -Al LeMoine., General Manager
"Great Experience" My advisor Art Simcox took excellent care of my car issues from the time I walked in until I picked up my car. My issue was dealing with recalls & an extended warranty issue and he handled everything very professionally.
Business response:
I'll make sure to pass along your kind words! -Al LeMoine., General Manager
"Great service!" Easy to book. Had a loaner ready for me and got me on my way quickly. Had my car ready earlier than promised and gave it to me nicely cleaned. First class service.
Business response:
Wow, thank you so much for this kind review! We are happy to hear you have a wonderful experience. -Al LeMoine., General Manager
"it's all about the service" It is not what you know, but who you know... my service technican, Mike P, is a delight to work with; perattenuate and attentive. Sean, the service mgr (I believe that was his name), came outto see if he can be of assistance snice Mike was busy.
Business response:
Your satisfaction is our priority! Thank you for sharing this terrific feedback with us! - Al LeMoine., General Manager
"No hassle " I have been to several dealerships, and this one by far is the best. Quick services, nice staff, and just easy to deal with...thus far, hopefully for the duration of my lease lol.
Business response:
Your quick and efficient visit is what we aim for! Thank you for sharing your feedback. - Al LeMoine., General Manager
"Tig Pourian" Tig Pourian was great in getting me a loaner when my car needed service. He kept me up to date via phone calls and text on the status of my car. I followed Tig from Bob Smith to Rusnak. See Tig if you need help.
Business response:
Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us! -Al LeMoine., General Manager
"Excellent Service" Renee was very attentive and updated the system because my car had the first scheduled service and the loan car was provided. Thank you very much!!!!!
"Excellent Service" It was easy to get an appointment. Booked on line. No wait at drop off and car ready as promised. Art was friendly and attentive.
"Excellent on time service. Arthur was extremely thourough ." Arthur was very attentive and updated the system because my car had the first scheduled service and was not acquired at this dealership. The sensor key was likewise updated. The vehicle was ready quickly after providing the necessary procedures.
Business response:
We're happy to continue to deliver the same 5 star service time and time again! Thank you! - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.