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BMW
- Automotive
- Naperville, IL
About this business
Location details
2495 Aurora Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great service! Shoutout to Deanna in service! She’s the best! Service and communication is top notch. She is efficient and professional every time I come in. Thank you always!
Business response:
Hi Sam, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Positive Experience Knowledgeable staff and fantastic facility. They have a huge selection of models, styles, and colors. Nick Pandola is a true professional as is the entire staff.
Business response:
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service My Service Advisor, John, was very courteous and organized
Business response:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Recall Took my vehicle in for a recall today and my service Advisor Alex Flinn was fantastic. Simple and easy going. I like that he made this visit very quick. Looking forward to my next BMW.
Business response:
We are pleased to hear Alex took great care of you, Leo! Please let us know if there is anything else we can do for you; we are more than happy to help!
New car experience After an embarrassing experience at Shererville and Orland BMW I found honesty and trust at Bill Jacobs. Thanks to a great sales team and service department.
Business response:
Robert, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out. Take care.
X6 repair I honestly have to say it?s no fun to bring your car back for the same warning message after spending thousands of dollars for repair and to see the same message pop up; however I met with John and Dan today in the service department and they were great. Also I cannot remember the customer service rep that got me in for an appointment this morning right away was amazing as well and the young man that ran back out to my car to get my charger piece out the car. Car repairs are NEVER fun but Bill Jacobs has an amazing... read more
Great customer service Jon was really great at getting me in and out, great customer service!
Business response:
Geneva, it's great to see that everything was completed in a timely manner, and to your satisfaction. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Mo provides great service everytime Always a pleasure to deal with such a pleasant individual ... makes life a lot easier. Thank you Mo keep up the good work.
Business response:
Ebrahim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
BMW Service Thanks to Mike A and the Bill Jacobs service team for the incredible service they offer.
Business response:
Thank you for sharing your response to the quality of service our staff provides, John! Please let us know if there is anything else we can do for you; we are more than happy to help!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 3,753 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.