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BMW
- Automotive
- Towson, MD
About this business
Location details
700 Kenilworth Dr, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Terrence Savoy is the best service writer ever. I always..." Terrence Savoy is the best service writer ever. I always come for service because of Terrence. Always treated well and thd car is always completed as promised.
Business response:
Hi John, We are thrilled that you feel this way about Terrence! He's truly an asset to our team. You'll always be in good hands when it comes to servicing your BMW. Thank you for choosing BMW of Towson!
"My service at this dealership has always been excellent..." My service at this dealership has always been excellent on my BMW’s and my experience purchasing a new one is no different. Lavoi was a wonderful salesman. He was very knowledgeable and was able to assist me custom build my vehicle with ease. He kept me updated throughout the process and made the entire experience a pleasure up to bringing my vehicle home. Everything was very clean and proper COVID-19 safety protocols were taken throughout the entire experience. I ... read more
Business response:
Hi Kelsie, Thank you for your great feedback about Lavoi! We're glad you enjoyed working with him to purchase your new BMW. Congratulations and thank you for choosing BMW of Towson!
"Very cordial, friendly and professional. We’re helpful in..." Very cordial, friendly and professional. We’re helpful in making a decision as well as reasonable during negotiations. Actions after our commitment to purchase were extraordinary. High marks for all the people involved
Business response:
Hi John, Thank you for taking the time to post your review about Tyler and Tanya. Your satisfaction is our number one priority. We're happy to read that our team made your purchase a great experience. Thank you for choosing BMW of Towson!
"Derrick was professional as usual. It was rather quick..." Derrick was professional as usual. It was rather quick due to the nature of my issue. I always receive quality workmanship from BMW of Townson.
Business response:
Thank you for your positive feedback. We are so happy to read that Derrick continues making your service experiences with us A+! Thank you for choosing BMW of Towson.
"Everyone is professional. The place is very clean an..." Everyone is professional. The place is very clean an organized. The video that they send you after your service is nice to see also. Highly recommend.
Business response:
Thank you very much for taking the time to review your service experience with Greg. We appreciate your feedback on the technician video. Thank you for choosing BMW of Towson for your service needs!
"Our service advisor was friendly, prompt and informative...." Our service advisor was friendly, prompt and informative. He answered all my f our questions and kept up posted on the status of our repairs.
Business response:
Hi Brigit, Thank you for sharing your feedback. We're glad you had a good experience servicing your BMW with Greg.
"Towson BMW is great they take very good care of my cars..." Towson BMW is great they take very good care of my cars and always give mea heads up she something is getting close to seeing service
Business response:
Thank you for your trust in our service department! We're glad we could exceed your expectations. Thank you for your feedback and choosing BMW of Towson for your service needs,
"Good clean and friendly facility the cost was high and..." Good clean and friendly facility the cost was high and not fully explained were prompt in getting loaner car overall happy with service and technican
Business response:
Hello Pat, Thank you for sharing your feedback. We apologize if there was any miscommunication regarding pricing. Please rest assured that our pricing is very competitive compared to other dealerships in our market. We look forward to servicing your BMW in the future.
"Tyler was exceptional.. First BMW I have purchased but I..." Tyler was exceptional.. First BMW I have purchased but I have been buying cars for 50 years and this was one of the BEST and SMOOTHEST experiences I ever had. Tyler went the extra mile from first contact to signing papers to accomodate my wife and I after we switched models we were interested in. Coordinated all aspects between TOWSON and BEL AIR dealerships so we didn't even have to make a longer trip to test drive or pick-up the car. All done on line with a 15 m... read more
Business response:
We truly enjoyed reading your review! Thank you so much for sharing your experience with the DealerRater community. It's our goal to make the buying process easy and enjoyable - we're glad we succeeded! Thank you for choosing BMW of Towson and welcome to our family!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,738 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.