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BMW
- Automotive
- Chicago, IL
About this business
Location details
1035 N Clark St, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bradley is a magnificent guy! Everytime I get service he is extremely dynamic and is very attentive to my concerns on my vehicle. He recognizes me all the time. He has always made my time run very comfortable and smooth. Never in anyother dealership have I had such hospitality. I reccomend anyone who needs help to reach brad!
Business response:
Thank you for your kind feedback about Bradley! We are proud to hear that he consistently provides you with great customer service and positive experiences. We appreciate your continued loyalty and hope to always meet your expectations. Your recommendation is appreciated as well and we look forward to having you back!
He told me everything that was going to happen and when. He followed up via phone, managed a third-party warranty and provide tips to get the maximum value out of that warranty in the future.
Business response:
We are glad you were kept well informed throughout the process! Thank you for trusting Perillo and we hope to see you back in the future!
Alex was very helpful with ordering new parts and explaining the service & repairs needed for my vehicle. He was Quick, friendly and very helpful. He gave me an informative explanation of issues and solid advice.
Business response:
It's great to hear that Alex took such good care of you and got your vehicle serviced quickly! Thank you for choosing Perillo and we hope to see you back for any future needs!
The service team accommodated our flat tire quickly and efficiently on a Monday. They replaced the tire, per our run flat tire insurance, and had us out the door. Even more impressive was the valet on Saturday who went above and beyond.his duties. We drove our three week old car that had a warning display about low tire pressure into the dealership late Saturday afternoon when the service department was not open. The valet, checked the tire pressure, found the nail in the tire, and added air to the tire, so we wouldn't see t... read more
Business response:
We are glad to have helped get your car running the way it should be! Thank you for trusting us to take care of you and your vehicle. It's great that the valet took care of you until our service department could help out. Please let us know if you ever need anything else!
I just want to thank Alex for his kindness and understanding of my service problem. The service here is friendly and they are on top of informing the customer about repairs and cost. I highly recommend this place for BMW service.
Business response:
Thank you! We are glad that Alex was so friendly and helpful and appreciate your compliments on our service department. Thank you for your recommendation and we hope to see you back as well!
Excellent and prompt service. Quickly completed the order so I could go back to work and called once the car was ready. They quickly got my car, which was properly washed, and the service work was appropriate. Strongly recommend their service.
Business response:
We are happy to hear that you received great service and that your car was fixed quickly so you could get back on the road in no time. Your recommendation is appreciated and we're glad you came to Perillo BMW. Please let us know if you ever need anything else!
Frank is the best! We were in the market for a new car. My biggest fear was having to deal with dealers. We'd stopped in at one or two previously. Never got a great vibe from either one. Even Carmax and their "no pressure" wasn't particularly comfortable, especially with their short pointless test drive. Luckily as soon as I contacted Frank, he immediately made us feel like we weren't even at a car dealership. Having it narrowed down to a couple, it was time to test drive the new 2 series. There weren't many on dealer lots, ... read more
Business response:
Wow, that is a great experience and we are glad you decided to share it! We are so happy Frank provided you with excellent customer service and could get you into the car for a test drive so quickly. It's great that you could get it ordered and were kept well informed along the way. We truly appreciate your business and hope you will come back for anything else you may need. It makes us proud to have helped you have such an enjoyable time buying your new car. Enjoy your new BMW!
I have owned 2 BMWs and for over 10 years have always had them serviced at Perillo. My car is no longer under warranty, but I depend on it for my business and it is important that it runs perfectly and is dependable, so I keep it serviced regularly. This service was needed based on a check engine light that had come on, plus I noticed some fluid was leaking in my garage at home. I was able to make my appointment quickly and bring my car in at a convenient time. Brad, the service advisor had recognized me, since he had taken ... read more
Business response:
Thank you for taking the time to write this review and share your experiences with Perillo! We are proud to hear about your continually positive experiences here and hope to remain consistent in providing you with them. It's great that Brad was so helpful and got your vehicle fixed and ready to go back on the road. We appreciate your kind words and loyalty and look forward to seeing you next time!
Fantastic experience. AJ was able to get me in there on short notice. Needed two new tires and AJ was able to get me in and out of there the same afternoon. Highly recommend Perillo. I will definitely use them again for service. I live in the northern burbs and normally use another BMW dealer for service. The great service by AJ will have me using Perillo instead. Thanks again.
Business response:
We are glad AJ could accommodate you and get you in and back on the road as quickly as possible! Your recommendation is appreciated and we are glad to hear that you'll be back. Our goal is to never let you down. Thank you for choosing Perillo BMW and we look forward to seeing you next time!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.1 star rating with 1,576 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.