This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Purchasing process was very easy and all of the staff..." Purchasing process was very easy and all of the staff were very professional. The vehicle was detailed and the orientation process was very well executed. I would not hesitate to recommend or purchase another vehicle from BMW Northwest.
Business response:
There's nothing better than hearing that our team made car-buying easy! Thank you for giving BMW Northwest your business and five-star review. We look forward to working with you in the future and, until then, safe travels in your new car!
"We have been very happy and impressed with our XM4 and..." We have been very happy and impressed with our XM4 and the quality of service we have received from the time we order to every time we have visit the dealership. Our last appointment to have our plates installed the lady at the desk was super friendly and helpful. The tech guy kept us informed the whole time and then walked us through some questions that we had.
Business response:
Christy - This is exactly what we hope to hear! Thank you for sharing feedback about your recent visit to BMW Northwest so that others will know what it's like to be our guest. We appreciate you trusting us with your vehicle and look forward to our continued relationship.
"If you need a service rep that knows what your vehicle..." If you need a service rep that knows what your vehicle fully requires,.. I highly encourage you ask for Mr. David Quinn. He has restored my faith in dealing with customer service! He’s a great rep!
Business response:
Thank you for the great feedback! We are very proud to have David on our team and it is wonderful to hear that he has delivered such attentive and knowledgeable service. Drive safely, and we will be sure to pass on the kind words! - The BMW Northwest team
"Virus protocols in place and they seem to take extra care..." Virus protocols in place and they seem to take extra care to clean each space as customers leave service area. Very clean and feels comfortable and same. Brandon in service took care of everything. Very professional and quicker than expected. All in all, a very quick and pleasant service call.
Business response:
Geoff, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at BMW Northwest, and we will be sure to let Brandon know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
"Had my BMW i3 serviced, Shane was my advisor. Went..." Had my BMW i3 serviced, Shane was my advisor. Went without a hitch. They offered a clean new loaner car. Their video inspection performed by the tech was super slick. A short and sweet 60 second video clip of my car’s overall health was awesome! Thanks Shane & BMW NW.
Business response:
Thank you for taking the time to leave us a review! It was our pleasure to service your BMW i3 here at BMW Northwest, and we will be sure to let Shane know that you appreciate the help. If you ever need anything else, don't hesitate to come back and see us again!
"I found the service department very helpful, flexible,..." I found the service department very helpful, flexible, and accommodating. They kept me informed every step of the way, during the service repair. Great job to Austin in Service and Jimmy in Sales.
Business response:
Vince, thank you for taking the time to leave us a review! We couldn't be happier to hear that Austin and Jimmy took such good care of you here at BMW Northwest, and we will be sure to let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!
"Polite staff, clean facility, easy service, good service..." Polite staff, clean facility, easy service, good service advisor. I have used this dealership many times and this is a very good service department. My service advisor Brandon was very thorough and make sure I understood what was being done. They also produce a short video of your vehicle as it is being serviced. That is a very nice addition.
Business response:
Thank you for your continued support of BMW Northwest! We are happy to hear that Brandon delivered a five-star experience and earned your positive review. We hope that you will choose our team for your future service needs!
"Mr. Quinn was very courteous and extremely thorough. My..." Mr. Quinn was very courteous and extremely thorough. My questions were answered and he even helped me with information on one of my other BMW’s. I look forward to bringing that one in as well. I will happily recommend Mr. Quinn to family and friends in the future.
Business response:
Thank you for your business and stellar recommendation! We are happy to have you as a BMW Northwest customer, Imre. Have a wonderful day!
"Andrew did an awesome job getting me in and out on a..." Andrew did an awesome job getting me in and out on a timely manner. Waiting room was clean and seats were sprayed when people left.
Business response:
Nothing makes us happier than providing our valued guests with safe, efficient and friendly service. Thank you for giving BMW Northwest your business and five-star feedback. We hope to see for your future service needs.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open at 6:00 a.m.