BMW

Honeyb 

on DealerRater

12 years ago

Wow!! By far the BEST car buying experience EveR! Ron made you feel comfortable right off the bat and was truly there to listen to your needs and wants. I got to sell my previous X5 ( in which they did for me... with a small fee)and customize my NEW 2013 X5d. I'm absolutely astonished with the communication throughout the whole waiting period in keeping me up to date and answering my eagerly emails to see where my new baby was at and when it was going to arrive at the dealership. Ron was not your typical salesman by NO means... read more

zipda 

on DealerRater

12 years ago

Good dealership. Friendly salesman. No pressure sales. Third bmw i have leased from them. They are very low key and muche easier to negotiate than Seattle dealers. 

usnavyoms 

on DealerRater

13 years ago

OUTSTANDING! I went to BMW Northwest to see and test-drive either a used 2010 BMW 5 series or a 2008 Mercedes-Benz E550 that they had on the lot. I came prepared to buy, BUT only if everything felt “right.” In my experience buying cars, I am usually put off by something about the dealership, the salesmen, their sales tactics or the appearance of the showroom. (I'm pretty nit-picky about minor stuff, being a military surgeon. Yes, I actually look for high dust on picture frames in a lobby!) First off: I am always gun-shy abou... read more

adventres 

on DealerRater

13 years ago

I purchased a CPO BMW 528i over Thanksgiving weekend 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the service managers/department have been really helpful. I was able to get service times that worked for my schedule, I was also able to get a loaner while they worked on my car. My recent experience this past June 2012. A simple request to fix my headlamp turned into a full blown maintenance work up. No problem because it saved me th... read more

wpj98321 

on DealerRater

13 years ago

I have always had excellent service from BMW Northwest. Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when promised, and has been washed and vacuumed. 

casscan 

on DealerRater

13 years ago

While stationed in Bahrain my husband bought our new 535i through military sales and had it shipped to Tacoma with just 15 miles on it. The GPS was not installed overseas and a code was not provided. BMW at Fife, WA helped us work with BMW North America to secure a code and install the GPS software. This was not an easy process, and BMW Fife stuck by our side. We were supplied with a loaner car of the same caliber as our own car hassle and cost free. When our car was ready, Ron Hansen patiently walked me through all the "bel... read more

chada1921 

on DealerRater

13 years ago

My service for my BMW went well. They were able to fit me into the schedule right away. I was greeted in the service department promptly. They had my car ready in the time frame that they quoted. The pice was good beacause it was covered with the lease. 

whawney1 

on DealerRater

13 years ago

Work was for a recall and oil and filter change. Work was completed very fast. The staff was courteous and polite and the dealership was tidy and clean 

skypilot1 

on DealerRater

13 years ago

Stellar customer service is the benchmark for all others to strive for as BMW Northwest attains each and every time. Jay Senson exceeds expectations in every category-scheduling,evaluating and providing alternate transportation when possible. Total custermer satisfaction always with a cando attitude.