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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Unethical dealer. Brought my M3 in for a safety recall and when I picked up the car I noticed my seat bolster was broken. Left the car with them over the weekend and I finally called them the next Wednesday to get the status. Apparently bad news gets better with age. I was told I would have to pay $700 for something the service department broke on my car. After going back and forth they agreed to pay for the part and I would have it installed elsewhere. I was told I need to compromise! I fail to understand why I would need t... read more
Efficient. Trust worthy. Economical. Fast service. You feel like a VIP. Greet you with a smile
Business response:
We are blushing! We're thrilled we could deliver exceptional, prompt, and friendly service that made you feel valued as a BMW Northwest customer. We're grateful to have earned your confidence!
They made it right. I was worried but they took care of me. Thank you BMW nw
Business response:
We're delighted we could provide a good experience here at BMW Northwest! Thanks so much for your support
BMW northwest provided an excellent service for on our car , with a ride to a restaurant during maintenance. We really recommend Andrew and northwest BMW.
Business response:
Ed, thank you for the glowing review! We are so glad to hear that you had a successful service experience working with Andrew and the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
Fantastic customer service. Working with Annie was a great experience. She kept me in the loop all the way and was knowledgeable, courteous, and professional. Also, Olivia who showed us all the features in the car was amazing. It was like a professional tour guide at Disneyland and she made it easy to understand and fun. Thank you BMW Northwest team.
Business response:
Thank you for the stellar review! We will be sure to tell Annie and Olivia you appreciated their help. If you ever need anything else, don't hesitate to let us know at BMW Northwest!
During a time when dealers could take advantage of buyers, and many are, BMW NW is staying true to their approach. Easy process. Actually quite stress free. Rick Lewis is our customer advocate and has been amazing from day 1. We really enjoy working with Rick and BMW NW. I have probably bout at least a dozen new cars and this was the best experience of them all.
Service is always outstanding and professional. They always do what is required, and they do not skip details.
Business response:
Bob, thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back!
First time to meet Brandon in the maintenance of my car. Explained everything which needs to be done and did an awesome job. Except the car wash and vacuum, didn't do a good job.I shld expect a cleaner job next time, pls. Other than that, thank you, Brandon for taking care of my car as well as the mechanics who performed all the required checkup of my car. God bless. Again, thank you
Very helpful and very pleasant. Shane understood my needs and guided me through my choices.
Business response:
Jack, we're delighted that you enjoyed working with Shane and our team here at BMW Northwest. We thank you for this great rating and review, and we hope to see you again in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 6:00 a.m.