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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"The service staff at BMW of Austin are really good at..." The service staff at BMW of Austin are really good at their job. The service I just had was never going to be cheap but it was completed well under the quoted cost. I was kept informed every step of the way and the car was delivered when expected.
Business response:
Thank you for taking the time to write about your experience. We are happy to hear Eric communicated thoroughly about your repair process, and we are glad to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.
"Troy and James were phenomenal in setting us up in an X7...." Troy and James were phenomenal in setting us up in an X7. It was smooth and easy and very professional. We are taking the used vehicle abroad and they were extremely knowledgeable. And the X7 is gorgeous. The reason we went was service for our 750 and Eric was exceptional as always.
Business response:
Thank you for the wonderful five-star review! We are glad to hear you enjoyed working with Troy and James. We will be sure to pass along your kind comments to them and Eric. We look forward to seeing you again at BMW of Austin.
"Great service!From the time I entered to the time I left..." Great service! From the time I entered to the time I left it was top notch service the entire time. Got in and out in a breeze
Business response:
Thank you for visiting BMW of Austin. We are happy to know that you enjoyed our services. We look forward to working with you again.
"BMW Austin used to have a monopoly in Austin - but they..." BMW Austin used to have a monopoly in Austin - but they sure don’t act that way! I’ve now bought 6 BMWs from Troy Massey and have experienced absolutely first-rate sales, financing, delivery and service. They are friendly, knowledgeable, well-trained, and customer-focused. The facilities are impeccable and impressive in scale/scope. 100% satisfied!
Business response:
Thank you for taking the time to share your full satisfaction regarding working with our team at BMW of Austin, Tom. We greatly appreciate your loyal business to BMW. Thanks for being a repeat guest here. Congratulations and happy driving!
"I am always impressed with the service department at BMW..." I am always impressed with the service department at BMW of Austin. They take the time to listen carefully to any questions you might have regarding your maintenance needs and answer them completely. The area for customers to wait in while service is completed is comfortable even during these trying times due to COVID. And check out is painless. Thank you for doing such a great job.
Business response:
Fred, thank you for your kind words! Our team is dedicated to providing top-quality service, and we're so happy to learn that your experience reflected this. We hope to be of service to you again! Take care!
"James Stewart took us to his office, the minute we walked..." James Stewart took us to his office, the minute we walked through the doors. A couple of hours later we drove away in the BMW we wanted and needed! The entire staff was COVID safe, polite, professional, courteous attentive, knowledgeable and on point!! They made buying a car stress free!!💥
Business response:
Thank you for sharing how your time at BMW of Austin went so smoothly. Congratulations on your BMW! If there is anything else we can be of assistance with, please do not hesitate to reach out.
"Best service trip to date. I was in and out within a..." Best service trip to date. I was in and out within a couple of hours with no additional work called for! Very satisfied with the service team!
Business response:
Hi! Thanks so much for your excellent feedback about our Service Department at BMW of Austin and for your five-star rating. We're glad when we can do the job right but faster than expected!
"Our sales consultant Jason Rucker made the buying..." Our sales consultant Jason Rucker made the buying experience quick and hassle free. When you’re in the market for a new BMW or a quality used vehicle, I’d recommend giving Jason and BMW of Austin a call.
Business response:
We're glad our team was able to assist you in finding the right vehicle! We appreciate your positive comments, and we're always more than happy to help if anything comes up. Take care!
"Excellent as usual. Thanks once again to Charles in..." Excellent as usual. Thanks once again to Charles in service for his great work and quality customer service. The process was straightforward and the work that was completed was to a high standard as expected. Always a great experience with BMW.
Business response:
Hi! Thanks so much for your shout-out and great feedback about our Service Department at BMW of Austin. We definitely aim to do it right the first time, every time!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.