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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Amazing customer service. Erica Garcia took her time to..." Amazing customer service. Erica Garcia took her time to explain a few questions I had about a recall I had received (from carfax) not BMW of Austin.
Business response:
Hello Regina, From our team at BMW of Austin we thank you kindly for your five star review. We like to focus on ensuring that out customers feel informed and valued, so we are thrilled to hear that Erica was able to create this environment for you. Thank you for choosing BMW of Austin and we hope to continue to assist with all your future automotive needs.
"I would say they can improve attention to customer visit..." I would say they can improve attention to customer visit response. Also sales or general manager should once visit thanks buyers who spends 50k plus.
Business response:
Hello, Thank you for sharing your feedback. We take our customer feedback very seriously and would like the opportunity to discuss this in greater detail. Can you please send your preferred contact method to me at hhargrove@penskeautomotive.com? I look forward to hearing from you. Hope Hargrove Customer Experience Director BMW of Austin
"Excellent service. This dealer goes above and beyond to..." Excellent service. This dealer goes above and beyond to ensure complete customer satisfaction. Josh kept me informed through the entire process and was very professional.
Business response:
Hello there, At BMW of Austin we thank you kindly for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Josh has been able to create this environment for you. Thank you for choosing BMW of Austin and we hope to see you again.
"I was so happy to buy my first BMW. Customer service was..." I was so happy to buy my first BMW. Customer service was great and easy to driving test.I am High recomend BMW of Austin.
Business response:
Hi there, At BMW of Austin we would like to thank you for your five star review. We deeply appreciate your recommendation and we hope you enjoy driving your BMW. Thank you for choosing BMW of Austin and we hope to continue to assist with any of your future automotive needs.
"The service department is amazing, and Eric Dominguez is..." The service department is amazing, and Eric Dominguez is the best! He always makes sure the repairs and service are satisfactory and completed in a timely manner.
Business response:
Ty, thank you for taking the time to share your amazing experience with Eric in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at BMW of Ausitn.
"The work was done very well and quickly and within the..." The work was done very well and quickly and within the price initially quoted.I will continue to have any required service performed by this dealer.
Business response:
Thank you for choosing BMW of Austin for your service needs. We look forward to having you here again in the future. Have a wonderful day, Rey!
"Super easy process. Booked my appointment online and..." Super easy process. Booked my appointment online and Scott was ready when I got there. My car was done before I could even finish lunch!
Business response:
Hello there, At BMW of Austin we would like to thank you for your five star review. We are delighted that we were able to able to assist with your request in a timely manner. Thank you for choosing BMW of Austin and we hope to continue to assist with all your future automotive needs.
"After leasing a Lexus SUV for the past decade, I decided..." After leasing a Lexus SUV for the past decade, I decided to go back to my true love, a BMW X1. Its a beautiful sporty car and very affordable. Mike Hanaway was my sales person and he was very helpful, friendly and accommodating in finding me the specific car I wanted in a certain color with specific features. He was also very gracious in negotiating an excellent price! I am very happy with my purchase and the personal service at this BMW dealership.
Business response:
Jen, thank you for taking the time to leave us a positive review. I am happy to learn that Mike was able to help you find a great BMW and was able to find one that met your needs. If you ever need help with your X1, feel free to give us a call here at BMW of Austin!
"Worked with James Stewart buying my first BWM. He was..." Worked with James Stewart buying my first BWM. He was awesome. Worked with me on everything. It was a great experience. I’m so glad I came up here. He worked really hard tracking down the cars that I had pulled to look at.
Business response:
We would like to thank you very much for your five star review of BMW of Austin. We are so pleased that you had an great experience purchasing your first BMW! We always strive to provide the best service to our customers and we are glad that James worked hard to find your preferred vehicles. Enjoy your new BMW and we look forward to seeing you again for any of your future automotive needs.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.