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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Very professional staff @BMW of Austin. Liked the oil..." Very professional staff @BMW of Austin. Liked the oil change discount. Even send a video of your vehicle within the shop to show needed repairs.
Business response:
Tony, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.
"My appointment was quickly scheduled at a time that met..." My appointment was quickly scheduled at a time that met my needs. I was greeted and meet with my service manager, Josh Montana who reviewed details of the service that would be performed. The safety checks (and a car wash) were performed within the hour. Afterwards, Josh confirmed results of the safety checks. Checkout was quick and easy!
Business response:
Thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
"Working with Mike Hanaway of BMW of Austin was an easy..." Working with Mike Hanaway of BMW of Austin was an easy and productive experience. He was helpful and communicated often on delivery arrival. Highly recommended!
Business response:
Thank you! Glad everything went well! We definitely strive to provide an experience like yours to all our customers. We look forward to working with you in the future.
"Best service after the sale for four year’s after the..." Best service after the sale for four year’s after the original sale . Service Advisor Charles Bellinger is the up most knowledgeable and friendly professional
Business response:
Richard, thank you so much for your feedback! Charles will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
"I arrived early and was taken care of immediately. I was..." I arrived early and was taken care of immediately. I was escorted to the place I would wait until my car was ready. My service representative was friendly and very helpful.
Business response:
Hi, your review made us smile. We love hearing that our employees, such as Eric, are going above and beyond for our customers & delivering reliable service. Until we see you next again at BMW of Austin, we will be sure to keep up our timely services and courteousness.
"BMW of Austin was one of my best car buying experiences...." BMW of Austin was one of my best car buying experiences. They made it fast, easy and I will definitely be going back to them in the future. We worked with Charlie and he was very helpful. We made an appointment and he had a car waiting for us to test drive when we arrived. When we were ready to purchase, he walked us through the internet purchasing so we could build our own. He kept us updated through the entire ordering process (about 4 weeks). And when it was fi... read more
Business response:
Hi Melissa, thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service. We appreciate the positive feedback, and we are looking forward to seeing you in the future at BMW of Austin!
"First time on this dealership and my experience was..." First time on this dealership and my experience was awesome. Eric at service department is the best. Bit that doesn't mean that the rest of the staff is nice.
Business response:
Thank you for the five-star rating! We are thrilled to hear you had an awesome first experience with us at BMW of Austin! Thank you for taking the time to mention Eric from our Service Department. We are glad he was able to provide you with the best possible customer care! Thank you for your business, and we hope to see you back at BMW of Austin.
"As always, Eric Dominguez was on top of my service needs...." As always, Eric Dominguez was on top of my service needs. The driveway attendant was polite and helpful. The facility was clean and bright. The service was thorough and complete in a timely manor. Overall, a very pleasant experience.
Business response:
Thank you for visiting BMW of Austin, John. We will be sure to thank Eric for providing you with polite and helpful service. We look forward to working with you again.
"Javier was THE BEST!!!!! Great services.. i will buy more..." Javier was THE BEST!!!!! Great services.. i will buy more cars from him.. Everything was ready when i got there. Javier went above and beyond for us..
Business response:
Thank you for the kind review! We love knowing that you had a great experience at our Sales Department working with Javier. Please let us know if we can be of any further assistance.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.