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BMW
- Automotive
- Norwood, MA
About this business
Location details
920 Boston Providence Tpke, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Robert Picerno was the sales manager that had originally sold me my X5. He was very friendly, knowledgeable, sincere and the process was seamless from start to finish. I was very pleased with his service and my experience with my auto purchase. When it came time for servicing my vehicle, I contacted Robert Picerno and he immediately introduced me to Jason Scion in the service department who was also very friendly and knowledgeable. I was treated like royalty and felt like they were all there to help make my visit as easy as ... read more
Dan MacDonald and the rest of the service staff at BMW Gallery of Norwood are the reason I drive all the way to Norwood (from just outside of Boston) to get my car serviced. I've been through three BMWs (a 323 wagon, a Z4, and a 328 hardtop convertible), and Dan has taken the best care to have my cars serviced as best as possible. He's always been friendly and honest and straightforward with the service repairs. When Dan has been busy or unavailable, I've had the opportunity to work with Kim Lexner, Kate Santa Maria, and Mat... read more
Business response:
Dear customer, Thank you so much for your review and kind words about Can MacDonald, Kim Lexner, Kate Santamaria and Matt Baker. At BMW Gallery of Norwood we take great pride in our team and ensure that we deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business, and glad to know that our honesty and integrity as a firm is the reason you appreciate straight-forward businesses like ours. Best regards, The BMW Gallery of NorwoodTeam
Four years ago, I had a sad and perfect storm of problems in a 3-series wagon, so I decided to trade it in instead of repairing it. I also traded in a Z4 alongside the wagon. The 3-series hardtop convertible had just come out, and I was unsure if I wanted the 2006 soft top or the 2007 hard top (but leaning toward the hard top). I forget when I first met Adrian, but I think it was when I first test drove the E90 3-series at the Norwood Gallery at their older location. My mother had bought a car from him and recommended I talk... read more
I initially had some problems with my car service at this BMW but I was asked to work with Katherine Ellis in the service dept. Her service and commitment to making sure the customer (me) was happy was second to none. She did an excellent job following up on my issues and making sure everything turned out just as I expected. Katherine turned in a difficult and disappointing situation into a positive one. My faith in this dealership and the excellent service I know they can provide has been restored thanks to the excellent wo... read more
Business response:
Dear Brian, Thank you so much for your review and kind words about our staff. We apologize if you experienced initial problems with our Service Department, yet very pleased to hear your overall experience with us was pleasurable. At BMW Gallery of Norwood we take great pride in our team and ensure they deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Be... read more
Having purchased a few cars in the past 64 years, I must say that this was the best experience ever in purchasing a car. Great group of guys. Naeel handled the test drive and the negotiations and I never sensed that I was being pushed or pressured. When he explained why he could not accept my original offer, I felt comfortable increasing it by $1500. I hope that my experience with the service department is as memorable. Try to avoid doing business with their satellite in Norwell as my dealings with them were quite the opposi... read more
I cannot say enough good things about this dealership. Its overall professionalism, follow-thru, after service, etc. And, not forgetting competitive prices and exceptional business principals. BMW Gallery of Norwood is what all vehicle dealerships should aspire to be.
Steve Martin, Internet Sales Manager, should be promoted to General Sales Manager. When no one else would put forth the effort, he exceeded the standard. As an out of state buyer, it is refreshing to have someone take the time and interest to resolve a problem/issue I had with the dealership. When you use this dealership definately deal with him.
Business response:
Hi Paul, I assure you that there was no attempt to hide any damage to the vehicle. I was also under the impression that a check had already been sent out. Unfortunately, this is a situation in which it appears a couple of things have fallen through the cracks. Please contact me at your convenience and I will personally take care of everything. I have enjoyed our correspondence and want to make this right for you. -Steve Martin
I have owned BMW'S for the last 15 years and this dealership and especially dealing with my sale associate, Peter Fard, has been a very memorable experience. He was very knowledgeable of the BMW I was purchasing. He was always avaiable and always promply returned my calls. I would never go to another dealership after dealing with Peter Fard and BMW Gallery of Norwood.
I bought my 2002 M3 (51,000 miles) at BMW of Norwood three weeks prior to my first service visit. I had noticed that the rear differential was leaking fluid so I brought it in for evaluation. The diagnosis was a leaking pinion seal that was in need of replacement. This repair was estimated to cost $850. I inquired to the sales team about them covering it since I had just bought the car. They simply stated "We will take care of it." No negotiating or games were played, despite the car not being covered by any warranty. I was ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,447 reviews.
When is BMW open?
BMW is closed now. It will open at 12:00 p.m.