BMW

Rick Ryan 

on DealerRater

13 years ago

the response time and attendation was very good. Linda did a great job explaing all the issues and was very flexible with the loaner X5 i picked up the X5 today - so i can't commment yet on the quality of the repair. i have no reason to indicate it isn't 'very good', but it will take some driving time to show the 'proof' that all is OK. overall, we have been very pleased with AutoHaus. However, the labor rates are getting pretty high - and i can't make an assessment on the efficiency of the work - eg. are the total hours act... read more

kguyer 

on DealerRater

13 years ago

The individualized care and attention to my vehicle is important. The quality and care of the service people to my requests are excellent. They are equal to the high level of standard set for the performance of my vehicle. I highly recommend Autohaus to others who seek the same experience. 

Phil Roush 

on DealerRater

13 years ago

Linda took my phone call at or before the shop opened and told me to bring in my BMW. By the time I got to the dealer, I had learned that I needed a new battery. Linda had a dealer vehicle waiting for me to use and then called me later in the same day to say that my car was ready and that the electrical system tested ok. We discussed various maintenance items for future repair and subsequently replaced a broken window control switch while I waited. Linda was very professional in the way she solved my problem and at the same ... read more

Lynn Oster 

on DealerRater

13 years ago

Dan had my 328 serviced as promised and on time. I am very satisfied with Autohaus' service especially the use of a loaner while my car was being worked on. Also, my car was returned better than I expected; the wash and vacuum by Tyler was excellent. 

samuelllanos 

on DealerRater

13 years ago

I have been going to the Autohaus for over 15 years and can honestly say that I ALWAYS receive outstanding service whenever I'm there. Over the years I've brought in 4 different cars for a variety of reasons, but the employees at the Autohaus always know exactly what is needed without any surprises. Within the last few years, I've worked primarily with Mike Crader, who provides excellent customer service. He is very knowledgeable and makes sure that all of my issues are addressed. 

ath04 

on DealerRater

13 years ago

2011 we purchased an 2007 750 LI BMW from an Illinois dealer. The sales man that we purchased our car from left the dealer ship 1 month after we purchased the car. When we took the car back in to ask certain questions about how to work certain features the service was not the same. We saw an Autohaus commercial on TV and we decided to look them up. Just so happen they where located three exits down from my job in Missouri. The first contact that I had with anyone at Autohaus was with Linda Schaefer in the service dept. Linda... read more

Normaschnable 

on DealerRater

13 years ago

Every time I bring my x5 in, Dan has been nothing less than a true professional. He is very thorough and wonderful to deal with. He listens to your issues and makes sure they are addressed. This Customer Service is very high and that's the reason we purchase our vehicles from Autohaus of Clayton. True professionals who back their product. 

ScottStewartSTL 

on DealerRater

13 years ago

Greg is a wonderful Service Advisor. Friendly, helpful & genuinely intent on getting you the best value. Like having your best friend looking after your interests! 

setwal7 

on DealerRater

13 years ago

We are on our second BMW through Autohaus and are very satisfied with the sales & service folks we've dealt with. They are highly customer oriented and make us feel valued with every visit. Every effort is made to meet our needs and keep our vehicle running in peak condition. They are a great crew.