This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great service and information on automobile. I could not be happier with the preparation of the car before delivery. The interaction with Steve Lerner, his manager and the finance manager were fantastic. I have bought 9 cars in the last 10 years and this was by far the best experience. Pricing was super fair and in line with NADA guidelines. The trade in was also very good dollar value. I will return to buy from them.
Business response:
We appreciate your review. We are glad to hear that Steve was able to assist you in a satisfactory and professional manner. We hope to see you soon and enjoy your new ride! -Matt Perry, General Manager
Charles was fantastic to work with, very diligent and attentive, patient with questions and no pressure approach, easy going, very helpful and made himself available as needed. I look forward to working with him in the future.
Business response:
Thank you for your feedback. We are pleased to hear about your positive sales experience with Charles. We hope to see you again soon! -Matt Perry, General Manager
My car had just blown a head gasket and I haven't purchased a car in over 10 years. I just didn't want to go to any dealership and have some salesman meet me outside to sell me a car. I remembered a guy I had met several years before and remember he said he worked at Richmond BMW, his name was Steve Lerner. I called him up on a chance he still might work there, luckily he did. From that point, the Car Buying experience from top to bottom could not have been better! Steve's professionalism and energetic personality was such a... read more
Business response:
Kevin, thank you for taking the time to tell us about your experience. Your feedback is greatly appreciated. We are happy to hear that Steve and the staff were helpful in your time of need. Enjoy your new BMW X3 and we look forward in assisting you in any of your future needs!
Everyone we worked with was exceptionally friendly and we enjoyed the laid back atmosphere. Next time I'm in need of a vehicle I won't be shopping around, I'll just contact Richmond BMW :)
Business response:
Thank you for your feedback. We are pleased to hear that your experience at Richmond BMW was satisfactory. Come visit us again soon! -Matt Perry, General Manager
customer service was excellent! Everyone made me feel welcomed and they were very accommodating to my needs. I highly recommend this dealership and Charles (sales) and Dan (financial).
Business response:
Tracey, thank you for taking the time to write a review. We are happy to hear that the customer service department was able to fulfill all of your needs. We hope to continue to meet your expectations in the future! -Matt Perry, General Manager
Everyone that we worked with at the dealershiip was very friendly and professional. The purchase process was pleasant and all of our questions were answered. Our sales person seemed to be very knowledgeable about the car he sold to us.
Business response:
We appreciate your review! We are glad to hear that Anton was able to assist you in a satisfactory and professional manner. Enjoy your new vehicle, we hope to see you in the future! -Matt Perry, General Manager
I drove from out of town to Richmond to look for a good, reliable car. I had done my research before, and had found a BMW 545 xi that was priced very fair. Steve Lerner helped us throughout the entire process. He was extremely friendly, and honest when it came to finding a car. When we found the car we wanted, he walked me through and explained every single function of the vehicle. Made it easy for me, and will definitely deal with him again.
Business response:
Connor, thank you for your feedback. We are glad to hear that Steve was accommodating and answered any questions you may have had. We hope your vehicle is enjoyable and that you will see us again soon!
I have worked in customer service and sales for almost 20 years so I am familiar with what is called "Exceptional Customer Service." Charles is an asset to your company. Charles met me in the parking lot and asked if he could assist me. He was very friendly, knowledgable, and made me feel comfortable by building rapport. He was awesome at setting the expectation for what was to come when speaking with the finance officer. Charles was not aggressive but a consultive salesperson. He asked probing questions and made suggestions... read more
Business response:
Hey Sunshyne! Thank you for taking time to review our dealership. We are glad to hear that Charles was able to meet your expectations in the purchase of your vehicle. Please come visit us again soon!
I purchased a used 2011 Honda Fit today from Richmond BMW; this was my very first car buying experience. Before arriving at the dealership, my mom and I contacted Steve about going and seeing the car. He was super friendly and helpful both on the phone and in person. He told us about the car and its history, showed us the Carfax and gave some helpful driving safety tips among many other things. When we arrived at the dealership, Steve walked outside to greet us. He introduced himself and immediately showed us the car and too... read more
Business response:
Tabby, thank you for your feedback. We appreciate hearing that Steve was able to assist you to your satisfaction for your first car buying experience. Enjoy your Honda Fit and we hope to see you soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.