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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Steve and Josh were great throughout the process. Friendly, informative, and not pushy in the slightest. These guys defy the typical salesman/finance manager stereotype. Can't wait to pick up the new ride at the performance delivery center!
Liz and Steve listened to my requirements and worked over a period of two months to find the correct car for my particular driving needs. They were both a pleasure to work with for the entire sales process. Steve and Liz followed up on every detail, every promise, and every question I had. I would recommend this dealership and these sales representatives to anyone looking for a superior car purchasing experience. Steve and Liz are true sales professionals. Randy Shannon
Business response:
Thank you for your 5-star review! We thank you for choosing Richmond BMW, and we are glad to learn of the excellent customer service you received from both Liz and Steve. We thank you for your kind words about them, and we will share your thoughts with them. We appreciate your recommendation to others, and we hope you enjoy your purchase! Kind regards, Matt Perry – General Manager
My enthusiasm re/ the recent purchase of a 2013 BMW X3 has been dampened a bit due probably to a lack of communication during the sales process. Thus far, I am disappointed with my purchase primarily due to the vehicle having a 2.0/4 cyclinder engine. Possibly I was remiss in not asking the right questions about the vehicle. Those questions included the designation emblem on the side of the vehicle, i.e. X28i as well as "does the engine sound like this all of the time". In neither case did the answer reflect the fact that th... read more
Business response:
Mam, thank you for taking the time to share your experience and your feedback. I apologize if you feel like there was a lack of communication during the sales process for your new 2013 X3. We understand purchasing a vehicle is a big investment so we want to make sure every customer is positive they love the car before making a final decision. If you’re interested in trading in the vehicle, we’d be happy to explore that option with you. If there’s anything else we can do to improve this situation, please contact me at mperry@... read more
Richmond BMW continues to exceed my expectations! I brought my BMW in to be serviced for a minor issue. Upon notification that the issue was larger than expected, Dmitriy listened to my concerns and addressed them without hesitation. Mike Lane from the service department also went out of his way to make sure my issue was fully rectified. Thanks again guys for your continued provision of quality services! Richmond BMW definitely stands behind their vehicles!
Business response:
Thank you so much for the five-star review! We are so pleased to hear that your experience was outstanding. We hope that you will come back and work with us again in the future. -Matt Perry, General Manager
We had a great experience at Richmond BMW. Anton did a great job of explaining all the intricacies of a lease and helped us find the right car for our needs. We would definately recommend Richmond BMW to our friends and in fact we already have!
I dread buying cars, and this was the best, most amazing car buying experience I've had in 25 years. Everyone was so helpful, and efficient. It was a one stop shop, and am extremely satisfied with vehicle selection, no haggle atmosphere, straight talk from everyone, and value both for my trade, and new purchase I love my new 328i, and would highly recommend this salesperson, (Rosetta), and this dealership!
I worked with Anton Kulay to buy my X3 and also for some follow up questions. He was always helpful and worked hard to get good results. I'd recommend him to anyone thinking of buying a BMW in Richmond, VA.
Business response:
Thank you for the kind review and the recommendation! I’m pleased to hear Anton was able to help you with X3 purchase. Let us know if we can assist with any of your future automotive needs. Kind regards, Matt Perry – General Manager
We were very pleased with our experience. The salesman was really nice and helped us find a great car. Overall, It was a great experience.
Business response:
Thank you for the review, Helen. I’m glad DeAngelo was able to help you find a great car. Let us know if we can assist with any of your future automotive needs. Kind regards, Matt Perry
We went to the BMW Dealership in search of a used car; however, with Yousaf's help we ended up leaving with a brand new BMW that had all of our needs and wants in it. He had extremely good customer service and spent a great amount of time getting to know us and figuring out exactly what we were looking for. He gave us a choice of multiple compatible cars and let us think and decide which one would be right for us without pressuring us to make a decision quickly. He not only demonstrated superior quality of work and in-depth ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.