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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Anton and Dmitriy was very nice and polite gentlemen. They was very helpful and knowledgeable. I would highly recommend my friends and family to Richmond BMW.
Business response:
catwil60, Thank you for the great review! Your recommendation means a lot to us and we are glad that our staff was able to provide you with the information and professionalism you desired. We look forward to seeing you soon! -Matt Perry, General Manager
Steve understood that we had already done our research and knew what we wanted. He showed us only relevant cars and expedited the buying process with excellent understanding and service. It made buying our car a very enjoyable experience and by the time we left we felt that all the guys who'd helped us at Crown Auto were good people!
Business response:
Thank you for the wonderful review! I am glad to hear that your experience with Steve exceeded your expectations and led you to purchasing a vehicle that fit your needs. We hope to continue this relationship with you in the future. Let us know how we can continue to serve you! - Matt Perry, General Manager
DeAngelo is the perfect combination of laid back and extremely informative. While I was walking around looking at different vehicles he stayed close enough to answer any questions I had, but he gave me enough space so I didn't feel the pressure of a salesman breathing down my neck trying to force me into something. I was somewhat unsure about which car was perfect for me till DeAngelo pointed me in the direction of the 335i. Turns out, he knew exactly what was perfect for me and I'm very thankful I had the opportunity to hav... read more
Business response:
Dear Dee, Thank you for the great review! I am so glad to hear that DeAngelo was able to assist you in finding the perfect vehicle to fit your needs. We are always trying to find the best ways to serve our customers as knowledgeable salespeople and it is so encouraging to hear that you enjoyed the time you spent with us! Let us know how we can continue to serve you in the future! Thank you, Matt Perry, General Manager
My frequent calls resulted in a informed decision. Mr. Lerner sailed me through the process. I would not describe it as customer service. My experience was more than that.
Business response:
Dear Maxmedder, Thank you for the encouraging words! I am so glad to hear that Steve was able to guide you through the buying process and help you find a vehicle that fit all of your needs. Your description of your experience as more than customer service is such a compliment and we are thrilled that your time here exceeded your expectations! Don't hesitate to contact us with any automotive needs or questions you have. We look forward to serving you! Thank you, Matt Perry, General Manager
the service department was swamped, the computers kept crashing, yet Joshua had a great attitude and provided great service. he really is to be commended for keeping his cool, having a good sense of humor, and providing help with a smile.
Business response:
Dear mglatsko, Thank you for your feedback. I am so glad to hear that, despite a busy service department and technological issues, you were able to experience the high level of customer service that we aspire to here at Richmond BMW! I will be sure to pass along your encouraging words to Joshua who will be thrilled to hear that you walked away from our service department happy. Please let us know how we can continue to serve you! Thank you, Matt Perry, General Manager
I had never been to Richmond BMW before but when I called to ask a question Steve Lerner treated me like I was a long time friend. When I walked into the dealership to meet with Steve numerous people welcomed me and they all seemed genuinely friendly. Steve Lerner did everything he could to make the buying experience a good one so if you need a car you won't go wrong with Steve.
Business response:
Dear BlackBMW, Thank you for the 5 star review! I am so glad to hear that Steve treated you well on the phone as well as in our dealership! Our staff is always looking for ways to improve the customer experience and I can tell from your comments that the entire staff stepped up to make sure you walked away happy. Please don't hesitate to contact us with any other automotive needs or questions you might have! Thank you, Matt Perry, General Manager
After having had a very bad car experience with another dealership, I was skeptical as to whether or not I was going to find a car in my price range that suited my needs, without being tortured. I found a car on www.richmond-bmw.com's website. I saw that the dealership is normally closed on Sunday's, but I wanted to see the car anyway, so my husband and I drove down from the country to see it to confirm my interest. It was my lucky day! This dealership is actually open the last Sunday of every month - BONUS! I was able to dr... read more
Business response:
Dear enelsonlyda, Thank you for taking the time to share your experience with us! I am so glad that you were able to benefit from our dealership being open on the last Sunday of every month. We had hoped, when implementing this extra open sales day, that our customers would be able to search for the vehicles they were interested in even if it was late in the weekend. I will be sure to pass along your positive comments to Anton who will be very happy to hear that you were able to get in and out of the dealership quickly and w... read more
I purchased a 2011 BMW Z4 sDrive35is Alpine White 2 Door Coupe. Note: This vehicle was previously owned by BMW salesman. I was in for service on my 2009 Mini Cooper that I had purchased new at this dealership. While I was waiting I was in the process of checking out the BMW's in the showroom as I usually do. This time a salesman, Anton Kulay approached me when I was looking at the Z4. One thing led to another and Anton was offering to take the Z4 out of the showroom. Shortly after his offer we were off for a test ride. I don... read more
Business response:
Dear bmwfranko, Thank you for taking the time to share you experience with us! I am so glad that you were able to walk away from our dealership with a wonderful vehicle even though your weren't planning on purchasing one that day! It's amazing how those decisions can go so smoothly when everyone involved is interested in ensuring that you walk away happier than when you came in. I sincerely hope you enjoy your new Z4 and let us know how we can continue to serve you! -Matt Perry, General Manager
Phillip was such a pleasure to work with. He was very helpful and insiteful. I really enjoyed my time there and I'll be back.
Business response:
Dear Bbrow051, Thank you for the excellent review! I am so glad that Phillip was able to help you and provide any information you needed while at our dealership. I will be sure to pass along your positive comments to him! We look forward to seeing you in the future! Thank you, Matt Perry, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.