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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Our salesman Kevin Lee was extremely helpful without being pushy at all. He let me do my thing and never tried to push a sale until I said "let's do it." It was so refreshing to get someone with a sense of humor to keep the process entertaining. Thank you so much for going above and beyond!! The car broke down on me, and the moment it happened the entire staff jumped into action. I had a loaner within minutes, and they managed to find the part DAYS before they had originally anticipated. I can not say thank you to Nick in th... read more
fil worked on and was really interested in making a deal if i had any questions or concerns i could call him up and he would take time to answer them i have told other people about him and how good he was.keep up the good work
Business response:
Thank you for the review! We are happy to hear that you were happy with our services to you and we hope that you can work something out with Fil. Like he stated if you have anymore questions don't hesitate to call. Thank you for your time and have an amazing day!
Had a great experience with Jim Walters, he made it stress free to buy a new (used) vehicle for our family and we would recommend him to anyone!!! Thanks Jim for everything !
Business response:
Thank you for the review! We are happy that we could make your purchase stress free and that you are satisfied with it. We are all about customer satisfaction and we are glad we were able to do that for you. If you have any more automotive needs in the future we are always happy to help. Thank you and have an amazing day!
I worked With Sam Ferrille to purchase my car last week and not only did he do an outstanding job helping me find the car that I wanted but the dealership as a whole, with him as its representative, did a fantastic job working out the small details in a smooth and effortless manner. The deal ended in me getting exactly what I was looking for at precisely the price I was looking to pay. I honestly could not have asked for a better transaction or car buying experience and I would recommend Both Sam and Lou Bachrodt Auto Mall w... read more
Business response:
Thank you for the review! We appreciate your feedback on your purchasing experience with us. We are ecstatic to hear that the whole process was done efficiently and smooth and that you felt this was the best car buying experience yet. We understand that at times pricing can be a deal breaker but We are glad that was not the case here. Thank you for your time and have an amazing day!
I have bought my last 7 cars from Joe Luy at Lou Bachrodt. There is a reason that I keep going back. The level of service is unmatched anywhere. Joe is knowledgeable, friendly and honest. He has never steered me wrong and doesn't try to force fit you into a car to subsidize his check. Theressa was also great to work with. She was friendly and explained her options well. In general, all the folks at the dealership seem to be trained well and understand how to treat the customer. In today's world, pricing information is so rea... read more
Business response:
Thank you for the review! We are happy that we are able to continuously provide you with excellent customer service. Customer satisfaction is our main priority and making sure that they leave completely satisfied is what we are about. We hope to be able to continue to give great quality service for years to come. Thank you for your time and have a good day!
We bought a Chevy Trax 1 year ago and we were looking to upgrade our 2nd vehicle. Saw the Sierra and really liked it- went home and called to see it again and they stayed late - I drove my truck home that night. Al made our experience - he kept reassuring us that customers come first - Al Luna is the BEST!
Business response:
Thank you for the review. We do our best to make our customers purchasing experience as best as possible. We are willingly to go the extra mile for our customers because they matter. Customer satisfaction is our priority and making sure they are happy with their purchase is what we are all about. Thank you and have an amazing day!
Fil made our leasing experience painless. He explained the leasing process and answered all our questions completely. We have a new favorite dealership and salesman!
Business response:
Thank you for the review! We are glad to know that we could make leasing as painless as possible. We do our best to make sure our customers are well informed and that all their questions are answered as thoroughly as possible. We hope you continue to come into Lou Bachrodt for any of your automotive purposes. Thank you and have an amazing day!
Josh made it a breeze to lease a new BMW. He was very thorough and helpful explaining the controls in the new car to my wife.
Business response:
Thank you for the review Phil! We do our best to make sure our customers are completely satisfied with their whole purchasing experience. We are glad to hear that we could provide you with a 5 stars experience and we hope to be able to continue to give you excellent service. Thank you and have a great day!
Fil our salesman is the best! He went above and beyond and kept us informed on everything he was trying to do for us. Very friendly, caring dealership. By far the best car buying experience we have had.
Business response:
Thank you for the review Stacey! We are happy to hear that we went above and beyond for you. Customer satisfaction and making sure our customers are in a comfortable, friendly, and professional atmosphere is always our goal. We are glad your visitation was 5 stars worthy, and we hope you continue to come into Lou Bachrodt for any of your automotive purposes. Thank you and have an amazing day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.