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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was originally going to but a Jetta Diesel but I was one day to late as the S__T hit the fan with VW. My sales person Casey was very professional and persistent but not pushy. As for the car buying experience I have never liked them with going to the manager and back and forth as it always makes me feel that I did not ask for enough. Casey was great and Larry who finalized everything was happy to answer anymore questions that I had. I want to thank Casey for everything that she did!!
Business response:
Hello and thank you for sharing your experience with us! Casey is a great asset and we appreciate her for giving you that comfort during your experience! We thank you again and we look forward to seeing you again in the future! Take care. George Schaffner | General Manager | george@bachrodt.com
When I arrived at the dealership they paired me up with Sam because he had sold me a car about 4 years ago. That was great. Sam showed me the car that I would like and he was right. It was a pleasure to work with Sam.
Business response:
Thank you for leaving us this wonderful review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! George Schaffner | General Manager | george@bachrodt.com
Steve greeted me at the service bay with a warm smile & thanked me for calling to advise him that I was running a bit behind, "Shouldn't be a problem" was his response to my frustration at the construction traffic I had to maneuver my way thru...The service dept at Lou Bachrodt is fair, upfront & time conscious of my schedule. That is greatly appreciated! While waiting for the oil change & inspection on our 2013 BMW 328xi I wandered the show room enjoying the sights & smells of those beautiful machines. while day dreaming I ... read more
Business response:
All of us at Lou Bachrodt congratulate you on your new 2015 328xi and appreciate the opportunity you presented to earn your business! Josh and Ed are great additions to our team and we are glad you had the opportunity to work with them. They are irreplaceable members of our staff. We will be sure to pass along this great feedback. Thank you! George Schaffner | General Manager | george@bachrodt.com
Casey really helped us get into the car we liked. She made sure the process was easy and that we got what we wanted. Thanks Casey!
Business response:
Hi Tyler and thank you for this excellent review! We're excited to hear that Casey took care of you! She is a great asset and we appreciate all she does. Thank you again and we look forward to seeing you again in the future! George Schaffner | General Manager | george@bachrodt.com
we recently purchased a 2015 Chevy Cruze and couldn't be happier!!! mike fisher was our sales rep and he made the process completely painless. easiest time ive ever had at a dealership. i would highly recommend Lou Bachrodt to any friends and family
Business response:
Thank you for your feedback! Mike is a great asset and we appreciate him for giving you that comfort during your experience! At Lou Bachrodt, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. George Schaffner | General Manager | george@bachrodt.com
I had a very good experience in my new car purchase. The staff was friendly and professional. They took the time to show me the fine points of my car and told me to feel free to drop by if I had any questions. I also got a good price on my trade in. I recently went back to the dealership for a tire that was losing air. They found a nail in the tire and had me in and out in about 45 min. A staff member also spent about an hour going over some questions I had on my car.
Business response:
Thanks so much for this great review! We try to create a friendly and professional experience for all of our customers. If you need anything else at all, please come back to see us. Take care. George Schaffner | General Manager | george@bachrodt.com
Thank you for the help that you guys have provided today especially to jeff martin who made it happend. Looking forward in working with in the future
Business response:
Thanks for your awesome review! I'm very happy to hear that Jeff and the rest of the team were of such great help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. George Schaffner | General Manager | george@bachrodt.com
Sales, Sales Management, Finance and Service personnel that we worked with were all fantastic. It was a very good experience and we would buy from Lou Bachrodt Auto Mall again.
Business response:
Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and fantastic customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Lou Bachrodt. We can’t wait to see you again; be sure to check out our latest deals on Facebook before you drop by! George Schaffner | General Manager | george@bachrodt.com
Warren is so amazing at what he does! I visited 5 other car dealers and went with him! I will send other friends to him. He was not pushy and very pleasant! Great guy!!
Business response:
Thank you so much for the wonderful review of your experience at Lou Bachrodt Chevrolet. Warren is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your business. We look forward to working with you, your family, and your friends in the future! George Schaffner | General Manager | george@bachrodt.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.