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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had the pleasure of working with Brandon to purchase my new car and can not thank him enough for the great service. He was very quick and efficient during the entire process. He tried to think ahead and take me out of the middle as much as possible and do as much as he could to help the process. I think it is great that he lives the customer experience in each interaction he has with potential buyers. You are lucky to have such men working for your company. I would definitely recommend Lou Bachrodt to my family and friends... read more
Business response:
Hi Tamarah, thank you for your kind words and recommendation. I am pleased to hear that Brandon could make your car buying experience pleasurable. We always do our best to make sure all of our customers leave completely satisfied. Enjoy your new car and we look forward to working with you, your family, and your friends in the future. George Schaffner | General Manager | george@bachrodt.com
I bough a new Jetta. I went into the dealership knowing I wanted a Jetta, but wasn't certain about which one. My sales person, David was very helpful and courteous. He didn't bug me about how much I wanted my payments to be, how much I made, etc. before I even had a chance to take a test drive. He showed me a number of options, asked why I wanted what I wanted in case there would have been a better fit with a different car I hadn't considered. The time waiting once I had decided what I wanted took what seemed forever, but wa... read more
Business response:
Thank you very much for taking the time to write this review. We are pleased that your overall experience was a good one. David takes customer service very seriously and I'm thrilled to know that you enjoyed working with him. We do appreciate for your patience for the extended wait that you encountered. Please let us know if there's anything else we can do for you. George Schaffner | General Manager | george@bachrodt.com
Josh boiled down a lot of technical BMW information to my wife and I that brought the value of the car's features to life. He was also very comfortable to work and spent a considerable time to make sure we were comfortable with the deal to help us make an informed buying decision.
Business response:
Thank you so much for sharing. I am happy to hear that your time spent with Josh was a pleasing experience. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Give us a call if you have any questions or concerns. Happy driving! George Schaffner | General Manager | george@bachrodt.com
The salesperson was very friendly polite very professional and was treated with courtesy salesman showed me several different vehicles and I ended up buying a Buick Enclave very nice car salesman was not pushy at all
Business response:
Thanks for this great review! We try to create a friendly and professional experience for all of our customers. Congratulations on your new Buick Enclave! Feel free to call or stop by if there is anything else we can do for you. George Schaffner | General Manager | george@bachrodt.com
My experience at Lou Bachrodt was absolutely amazing! Thanks to Jeff for going above & beyond to get me in a vehicle that suits all of my needs. I am completely satisfied! OUTSTANDING!!
Business response:
Thank you for sharing your amazing experience with us. I am glad to hear that Jeff went above and beyond to help out with your vehicle needs. I’ll share this with him and we hope to work with you again in the future for any of your automotive needs! George Schaffner | General Manager | george@bachrodt.com
Sam has been my sales person for the last two vehicles now and he does everything he can to get at the price that I needed to be at for the trade and the new Tahoe. He goes the extra mile and explains everything about the vehicle your looking for, he will even set up the onstar, xmradio, and any bluetooth devices for you and explain it all. Sam knows I do not like sitting in the dealership for long so he tries to speed things up as best he can. Great job Sam. I only dealt with Heather over the phone, however she was very hel... read more
Business response:
Thank you for sharing. At Lou Bachrodt Chevrolet, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am very happy that Sam and Heather were able to help you, and treated you with the customer service we know you deserve. We look forward to working with you again in the future! George Schaffner | General Manager | george@bachrodt.com
They treat you good .They make you satisfy with your purchase. They give you many options. They explain the tings to you and say if you have questions to call. They show you the cars.
Business response:
Thank you for the compliments! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us and we hope to work with you again in the future. George Schaffner | General Manager | george@bachrodt.com
I arrived at the dealership with definite ideas about what I wanted in my 19th new car; and anticipated ordering one from the factory. Casey Welter listened attentively, provided informative test drives in three different models, and ultimately identified the ideal vehicle meeting my criteria -- In Stock! She resolved questions/issues regarding "towing" and "Bluetooth" capabilities by contacting VW factory representatives directly; and provided timely information that directly affected my vehicle selection. Larry Hansen expl... read more
Business response:
Thank you for taking the time to submit this awesome feedback. We strive to ensure that no question or concern goes unanswered, and it’s encouraging to know that our team was able to show you dedicated and personalized service. Congratulations on your new Golf Sportwagen! We would love to work with you again. George Schaffner | General Manager | george@bachrodt.com
Brent did alot to get me at the price I wanted. I would definitely recommend him to any one looking for a new car. A+ team
Business response:
Thank you so much for this excellent feedback and your very kind recommendation. We couldn't be happier to hear about your positive experience with our team, and Brent in particular. Thank you for your business and congratulations on your new car! We hope to see you again soon! George Schaffner | General Manager | george@bachrodt.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.