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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I called to check about my 5 yr status, Joe checked it out and made my appointment right away. He called and let me know when my auto was ready and made sure I had transportation. Jennifer has also been a great service adviser since I purchased auto. Great Team
Business response:
Jim, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Joe and Jennifer were able to provide you with great experience! We really appreciate this feedback and I'll be certain to share it with them. Thank you and we look forward to serving you again! Also, be sure to follow us on Facebook and Twitter for dealer updates and specials. Best regards, George Schaffner | General Manager | george@bachrodt.com
My experiance at Bachrodt was amasing. Proffesional, and prompt. knowledgable and low pressure. Best experiance ever in my many years of auto purchasing. I have had several BMW's serviced here and will continue to go to best for sales and service!
Business response:
Thank you for this excellent review! We love hearing such fantastic stories from our guests, and we're pleased that you have always had such great experiences with us. Feel free to give us a call or stop by again anytime. We're honored to have you as part of the Lou Bachrodt Chevrolet family. Best regards, George Schaffner | General Manager | george@bachrodt.com
Ryan was great with making sure my car was fixed correctly. He did not try to make excuses as others had in the past. He was also very friendly.
Business response:
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Ryan. It's our pleasure to provide top quality service, and we're glad he was able to take care of you and your vehicle. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, George Schaffner | General Manager | george@bachrodt.com
Courtney in service is awesome. She really knows her stuff. I only deal with her, she has never let me down. Give her a call.
Business response:
Kat, thank you for leaving us with this review, and for the compliments on behalf of Courtney! She's an asset to our team and we're so proud to learn of your time spent with her. We're glad we have earned your future business, and look forward to seeing you again! Best regards, George Schaffner | General Manager | george@bachrodt.com
Steve Dreesen, the service manager, understands precisely what a BMW customer (and any customer, for that matter) wants: 1. A prompt return call if he is not immediately available; 2. An effort to schedule the car for service as quickly as possible, under the circumstances; 3. Courteous staff; 4. A clear description of what is recommended / needed; 5. A good estimate of the likely cost; and 6. High quality, detail-oriented work on the car. The cost to properly maintain a BMW is not insubstantial. However, when the accompanyi... read more
Business response:
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence, and it’s quite an accomplishment to hear that Steve and our team provided you the top notch service we strive to deliver to each of our guests! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best regards, George Schaffner ... read more
My experience here was great !!!!! I left super happy with my decision on a brand new 2015 jetta !!! I have to say Casey is amazing and definitely will be coming back for a new car here !!!! First time buyer it was very difficult to make my choice but she made it simple and asked me what my favorite features were and made sure the car I was getting had it at a reasonable price !!! I went from getting a used car to brand new one thank you Casey !!!!! Mr. A Luna was great too. Thanks for your time even if you were on vacation ... read more
Business response:
Stephani, we really appreciate the kind words on behalf of Casey! She works hard to give our customers the best service possible, and to help them get into their dream vehicle. We’re glad she could do that for you! Congrats on your new 2015 Jetta! It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, George Schaffner | General Manager | george@bachrodt.com
Courtney Karau is a most perceptive young woman who listens to the customer, making certain she understands the reason for the service appointment. And then she takes action, allowing the customer to relax in the guest lounge or, if the appointment is going to take longer, to go about the customer's own routine, returning when the work is completed on the automobile. And Courtney is not afraid to stand up for the customer, inserting herself between the customer and the mechanics in making certain the problem is corrected the... read more
Business response:
We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Courtney always take such great care of you and your vehicle. I'll be sure to pass along your compliments. Thank you for your loyal business and if you need anything else, please don't hesitate to let us know! Best regards, George Schaffner | General Manager | george@bachrodt.com
I called at noon and was happy that Tris was able to fit me in at 2:30. Oil changed was done in a timely manner.
Business response:
Thank you so much for the excellent rating review! We are glad to hear we were able to service your car in a timely manner. We appreciate your business and feel free to contact us if you have any issues or questions! Best regards, George Schaffner | General Manager | george@bachrodt.com
KEVIN LEE was nothing but professional, He was outstanding and a pleasure to work with and I would recommend him and the dealership with anyone that was looking for a car.
Business response:
Thank you for this great feedback! Kevin is a key component of our team and will be thrilled to hear how his top-notch customer service has produced another satisfied Lou Bachrodt Chevrolet customer. I hope that you are enjoying your new car! We appreciate your recommendation and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, George Schaffner | General Manager | george@bachrodt.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.