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BMW
- Automotive
- Hamilton, NJ
About this business
Location details
3630 Quakerbridge Rd, Hamilton, NJ, 08619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 8:00 p.m. | |
| Tue | 6:30 a.m. to 8:00 p.m. | |
| Wed | 6:30 a.m. to 8:00 p.m. | |
| Thu | 6:30 a.m. to 8:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Lots of waiting for phone calls or emails to be returned...." Lots of waiting for phone calls or emails to be returned. Not prompt, given erroneous account number for transfer of FULL payment on a used car, no financing was needed.
Business response:
Hello, I am disappointed that you had a few issues in your dealings with us. Clearly not the expectation, so please accept my apology. In full transparency, we have had a recent phone change that has caused some hiccups that we are working to improve. If you would like to discuss further, please reach out at 609-438-1072. Thanks again! Jim Polito, GM
"Unacceptable and the worst buying experience I’ve had..." Unacceptable and the worst buying experience I’ve had with any dealership. I asked multiple times if the dealership handles all registration process for out of state customers and after the salesperson verified and said yes, I went with the purchase. I even waiting until the salesperson returned from is day off to award him the sale. Upon leaving the lot I noticed a yellow folder with keys to a 2021 BMW and called to notify the salesperson. I went out of my way to re... read more
"Brought in for misfires and was told to change my air..." Brought in for misfires and was told to change my air filters. Never ever has an air filter caused an misfire. So wasted time and money to bring it to your dealership.
"Love my 2015 740iL, hate the fact that neither my..." Love my 2015 740iL, hate the fact that neither my original salesman Chris Miranda & the finance “manager” Jowell Ahmed never return my calls after I purchased the supposed CPO vehicle. Very shady of them in the “bait & switch” practice. The car i purchased was a CPO vehicle with @ 3 months left in the warranty. I specifically asked if the extended BMW CPO Platinum warranty was available to purchase for the car & both Mr Miranda & Mr Ahmed assured me the extended warranty... read more
"Took my convertible BMW there. They charged me $2000 to..." Took my convertible BMW there. They charged me $2000 to fix my top. Looked up the parts and they were $300. So I was charged $1700 for 2 hours worth of work tried the top today for the first time and it doesn’t work. They also washed my car , which was nice, but got grease all over the window. Definitely would not recommend them.
Business response:
Hi, We are disappointed to hear of your experience, and would like the opportunity to provide additional clarity on the services that were completed. If you are willing, please reach out to our General Manager, Jim, on his direct line at 609-438-1072. Thank you
"BUYERS BEWARE! DISHONEST, MONEY HUNGRY, CUSTOMER..." BUYERS BEWARE! DISHONEST, MONEY HUNGRY, CUSTOMER SATISFACTION IS NOT PRIORITY! Yes, this review is the same across multiple social media platforms, because this needs to be shown how they really operate. I had worked through an auto broker who worked with BMW Princeton to secure an allocation for custom BMW build. These builds take about 6-8 weeks. Negotiations were done April 29, 2021 with an intent to lease on agreed terms with Salesman Chris Miranda. My car had been bu... read more
"I call the dealership on a Friday to ask to come see a..." I call the dealership on a Friday to ask to come see a vehicle i was interested in and was told to come in that following day. I drove an hour because i was really interested in the car and once i arrived i met with Soni. When i ask about the vehicle he basically just reads off what the website said and takes me to look at the Vehicle. After a few minutes he insist we start the paperwork and we do which we wait at least 2 hours just to be told that we will get a cal... read more
"First of all, upon picking up my vehicle for the recent..." First of all, upon picking up my vehicle for the recent services, I find that there were requests that was promised to be completed but it was not. While I was at the dealership, I was told to seek the available advisors at the time as the advisor I worked with was not in. Both Mr. Ditta and Mr. Stryker were there at the time, I was standing there in front of their station waited for over 5 minutes and they did not seem like to be bother until I approach them and t... read more
Business response:
Hello, thank you for your feedback and for sharing your perspective with our team. We can assure you that we had no intentions of making you feel unwelcomed and sincerely apologize for how our actions made you feel. We have addressed your feedback with our team. We would also like to take this time to thank you for your business over the last five year and your numerous referrals. If we can be of any help to you in the future, please don’t hesitate to reach out.
"BUYER BEWARE. Bought a used vehicle from this dealership..." BUYER BEWARE. Bought a used vehicle from this dealership one month ago and it now requires $5k worth of repairs, which Princeton won't take responsibility for. The glove box leather covering has completely peeled off, the trunk electric is unresponsive and the engine is having trouble. Jim Polito the GM told me "cars break down" in response to all of these repairs needed on a vehicle they inspected a month ago. I've had to file a complaint with corporate BMW in an... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,779 reviews.
When is BMW open?
BMW is closed now. It will open at 6:30 a.m.