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BMW
- Automotive
- Solon, OH
About this business
Location details
6135 Kruse Dr, Solon, OH, 44139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Danielle Hope" Danielle and Ralph as well as the gentlemen welcoming in the service garage and ladies at desk in service were professional & personable. Danirlle s assistances was/is always much appreciated as is Ralph’s. Thanks ! Dr. & Honey Friedman
Business response:
Hello, thank you for rating BMW Cleveland Service five-stars! It's always our pleasure working with you and your vehicle.
"Quick Resolution on a Saturday Afternoon " I rarely go to a dealer for service. In this case, I was stuck. Saturday afternoon with a flat run flat tire. Called BMW Cleveland at 12:15. They said if I got it in by 12:45, they’d have the tire replaced by 3:00p closing time. Friendly staff and I really appreciated them getting the car in. Seemed like some bureaucracy, however. Spoke to parts, first. Tire was in stock, but they had to transfer me to service to schedule. Service then had to call parts to confirm if the job could ... read more
Business response:
Hello, thank you for rating BMW Cleveland Service 4.5 stars! We do apologize for bouncing your call to multiple departments and will work on improving that for future visits!
"Great service!" Danielle is a great service person who always writes up the work to be done ahead of time. She notifies you if there is anything else that needs to be done with a price. The car is ready when stated and she provides a loaner when necessary. My car is clean when I arrive. Since we purchased new winter tires, Danielle notified me the next day of a rebate and also allowed for a $20 credit on the alignment. The coupon for the alignment was in the car when we picked up the car.
"Oil change--very quick response, wait time good." The service representative, Matt Snyder, was very helpful, polite and accommodating. It was a pleasure dealing with Matt. I would recommend your service department and also Matt Snyder, for a very pleasant experience. Your waiting area was also comfortable and clean, which made my experience very pleasant.
"Best experience I have ever had buying a vehicle. Staff..." Best experience I have ever had buying a vehicle. Staff is knowledgeable, courteous, and efficient, without pressuring you. So happy with this transaction, I will be a repeat customer!
"Great overall service. My car was ready on time, the..." Great overall service. My car was ready on time, the work was completed as promised, and the detail service made my car look brand new.
"Joe the sales person was very professional and helped me..." Joe the sales person was very professional and helped me through the process of dejecting the right car for me! Great customer service all in all
"Bmw Solon is great to work with, I was treated with..." Bmw Solon is great to work with, I was treated with respect and courtesy. During my car search, other dealers were ruthless, trying to pressure me into a quick sale. I love my car and will happily go back.
"Happy" This is the third car I have bough / leased from Davis automotive. Joe was professional and easy to work with. I do not recommend most things just as a matter of life so dont take that out context
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,450 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.