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BMW
- Automotive
- Annapolis, MD
About this business
Location details
31 Old Mill Bottom Rd N, Annapolis, MD, 21409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recall and Check Service performed a recall update, did an engine/tirs check and new key battery. Great service, always honest and they washed the car.
On time and done well . As usual a fine job.
Business response:
Thank you for being our customer, we appreciate your kind words!
In and out with a new BMW Sales team very knowledgeable, not pushy. Understood what I was looking for and made it super easy to buy a new BMW.
Business response:
Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Pleasant service in Annapolis Cory provided good information and was easy to work with
Business response:
Thank you for your kind words for Cory, we appreciate it!
Superior Service All of the folks at the service area will prompt and courteous and on top of the game even though as usual it was a busy day at BMW of Annapolis. I was impressed with the text I got with a small video review of the undercarriage of my car and it was ironic as I pulled up to return to the service center I saw them out test driving my car. Now that’s incredible service! I would highly recommend this dealership. Bob A
Business response:
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Went out of their way The car they sold me was a very specific car and they made sure it was up to par and met my desires. Bryan was super nice and knowledgeable and I was in contact with him and GM throughout the process. Everything went smoothly, quickly, efficiently as all my questions and concerns were addressed. Wish all car buying experiences were like this.
Business response:
Thank you for your kind words for Bryan! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Routine oil change Service itself was fine, but not easy to make an appointment. Apparently, ‘live’ phone appointments are made through a call center in Texas…very long automated phone system, and when I did finally connect with a person, she was hard to understand and hung up on my while I was asking a question about my appointment. Also had an en expected wait when I arrived for my scheduled service, despite what appeared to me to be several service representatives who were not helping customers.
Business response:
Thank you for bringing this to my attention. I apologize for what you have experienced while booking an appointment over the phone. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Fischer Service Manager efischer@mybmwannapolis.com
Good experience after a bad one at another dealership We bought a used Honda CR-V. We had identified it as the type of car we wanted and, after experiencing a bait-and-switch at another dealership, it was refreshing that we were able to make an appointment to see a specific car and have it there waiting for us and not “Oh, that one was sold.” Our salesperson, Tim, was likable but also professional and informative. He did not use pressure tactics but was very responsive and did not drag his feet at all. All in all a good expe... read more
Business response:
Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Minor issue taken care of. Not annapolis fault. flexible work me. Eric the service manager worked With me in a solution.
Business response:
Thank you for your kind words for Eric, we appreciate it! We thank you for your business and look forward to your next visit!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 5,035 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.