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BMW
- Automotive
- Northfield, IL
About this business
Location details
700 W Frontage Rd, Northfield, IL, 60093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Jerry M promptly ascertained the extent of the problem, accurately provided an estimate, worked with my schedule to schedule an appointment that met my needs. My car was ready in a timely manner. Imappreciated the Cafe where I started my day with a deliciously prepared omelette.
Business response:
Thanks for the kind feedback, RMM! It's always our pleasure to serve your automotive needs. Thanks again, Dave McCulloch, General Manager.
Superb customer service! Herbie spent considerable time showing me the features of the car and how they all worked. The next day he drove to our nose to deliver my trailer hitch.
Business response:
Thank you, Barb3965, I'm happy to hear we've exceeded your expectations! Thank you for your business! Sincerely, Dave McCulloch, General Manager.
Everyone is always very helpful and accommodating. Service agents explain everything and there are usually no surprises. They tell me whether or not something is truly needed and discuss all options before service. I have dealt mainly with Jerry and Chris and am very happy with their service. While BMW is not the cheapest service, and I have had some smaller work done at a local place, especially since my car is out of warranty, I am always confident in bringing it to Fields that it will be done right.
Business response:
Thank you, beaumont, a 5-star experience is what we strive to provide on every visit. If there is any way we may better serve your automotive needs, please let me know. Sincerely, Dave McCulloch, General Manager.
Ed Palomeno greeted me, looked over my car and explained the repairs and cost. Great work and even better service. The car was ready when promised. First class service.
Business response:
I appreciate your positive feedback about our dealership. Please let us know if there is any way we may further assist your automotive needs. Sincerely, Dave McCulloch, General Manager.
My Fields email contact A couldn't answer some questions I was able to myself later from the BMW online brochure; I said I wanted to see the car and he said to ask for B when I arrived; when I asked for B I was handed over to C instead who then handed me off to D for the test drive who then handed me off to E to work up an offer (which was a few thousand over a quote I independently got from another BMW dealer for the same car). At the other dealer where I later bought a car I had one contact for a number of visits leading u... read more
Business response:
Hello- I'd love to know more about how this happened. I'm in agreement-sounds rediculous. Please call me if you can. Dave McCulloch 847-441-5300. I need to know so this doesn't happen again... Thanks
Just the reception I got is satisfactory . Everyone is helpful. The hospitality is good and the attention( update) by the salesperson while waiting for the vehicle is very good.
Business response:
Thank you for your feedback in the past. I apologize for the experience. In the many years since your review, our dealership has changed Management, staff and policies to reflect that we maintain only the highest level of customer satisfaction. I invite you to visit us again and experience the new Fields difference. You may also contact me, Dave McCulloch, the new General Manager at (847) 441-5300, or via email at davem@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your au... read more
August 14, 2014 I have been an exclusive customer of Field’s BMW for my last four cars over the previous twelve year period. Aside from the pleasure and sense of security that I get from driving a BMW, I have always felt great satisfaction in dealing with the Field’s organization. Field’s culture of integrity and responsiveness pervades universally throughout the organization. I have consistently found these attributes amongst all employees from sales managers right on down to the car hops in the service bays. This ethic of ... read more
Business response:
Hi, Mr. Lappin, thank you for sharing your wonderful feedback. We are delighted to learn you enjoyed your experience with our team. Our number one priority is to provide our customers with the best possible experience. On behalf of our entire team, thank you for trusting us with the care of your vehicle. We look forward to serving you in the future. Best Regards, Dave McCulloch, General Manager.
I bought my BMW X3 from a different dealer but switched to Fields because my husband had bought his car from Fields, so we decided to stick to one dealer. We live in the city and I would drive my car all the way (fighting traffic) just so I could get to Fields because I've always loved the fact that the people are nice, the place is clean and organized, the service advisors are very friendly and the people/team working on the car are very knowledgeable. I took my car in for repairs and an oil change in May and July 2014 and ... read more
Business response:
That's great! We are delighted to serve your automotive needs. It's great to hear you are consistently enjoying your experience. If there is anything else we may do to heighten your ownership experience, please give me a call or drop by my office the next time you stop in. Sincerely, Dave McCulloch, General Manager.
Rob went above and beyond to locate a part that had fallen off of my car. So appreciated the genuine caring gesture! Thank you Rob!
Business response:
Thank you for you comments- Rob does a great job of running our car wash facility and it's great to hear from you. Dave
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,481 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.