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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Excellent transaction. Our sales consultant was..." Excellent transaction. Our sales consultant was fantastic. She spent considerable time locating the exact vehicle I wanted and then offered me fair terms. Great people.
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
"Excellent experience again" Ken is always very professional and attentive to our needs. I highly recommend him and this dealership. This is our 4th car from them and there will be more.
Business response:
We are very happy to hear that Ken provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
"The salesman, Robert, was fabulous. He did a great job..." The salesman, Robert, was fabulous. He did a great job and even picked me up at the train station. Awesome guy and very knowledgeable. The Porsche 911 I purchased was in good shape but as with all used cars, never perfect. That is to be expected. I love the car though :) However, they got the car inspected at a Porsche dealer in the area. There were some things that needed to be addressed. The serpentine belt was squeaking and starting to shred so it was replaced. U... read more
Business response:
Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this. We appreciate your review!
"Fantastic service. I always get taken care of quickly and..." Fantastic service. I always get taken care of quickly and accurate. The service is done well and there is never any issues. Great place to take your bmw
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
"Jerry was awesome!!!He was personable and transparent..." Jerry was awesome!!!He was personable and transparent throughout the sale. He was knowledgeable of BMWs and he was aware of the current inventory. I would lease another vehicle from Jerry.
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle!
"Great customer service, extremely efficient and..." Great customer service, extremely efficient and professional!! The valet service was awesome! Great communication. Christian was always available when I needed to ask him questions. Great team!
Business response:
Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
"Very professional and went out of his way to make me..." Very professional and went out of his way to make me happy. It was raining when I came in to choose between two cars and Nez had both cars sitting side by side in the back showroom so I wouldn’t get wet. He was great to work with and I would definitely go back to him in the future for another vehicle
Business response:
Hello, Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!
"Excellent dealership. Have taken care of our cars for the..." Excellent dealership. Have taken care of our cars for the past 3 years. Cassie and her team are friendly and efficient in what they do!
Business response:
Rajesh, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"Excellent experience" Kelly did an outstanding job and this was smooth process from beginning to end. Entire team in dealership is very professional and customer oriented. My experience purchasing new vehicle was very positive and I would definitely recommend BMW Westlake for future services. Thank you for making me feel comfortable throughout the process.
Business response:
Thank you, Ben it's fantastic to hear that Kelly provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.