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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Excellent Car Buying experience" Kelly was absolutely awesome to deal with. We connected and the next day she had arranged a seamless test drive experience for me. She was very attentive to the fact I didn't want to spend countless hours in a show room talking about options. She honed in on exactly what I wanted and I was able to pick up a brand new car the next business day. Exactly the car buying experience I was looking for! I will be a customer for life.
Business response:
Hello Ayesha, Thank you for your business and this review of Kelly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!
"I liked working with John. He was professional but most..." I liked working with John. He was professional but most importantly, very personable! John displayed patience and provided me with several options prior to my final decision. John also makes himself available to his customers outside of normal business hours as well. The overall process was pretty efficient and the dealership was clean and provided a variety of models to choose from. When I'm back in the market for my next vehicle, BMW of Westlake can definitely ex... read more
Business response:
Hello, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
"BMW Westlake is great and they make buying a new car an..." BMW Westlake is great and they make buying a new car an easy process. They listen to all of the needs of the client and deliver what meets the buyers goals
Business response:
Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
"Responsive and Honest" As an out-of-towner with a car emergency, I was the ideal candidate to get taken for a ride. Cassie and Chris were quick, honest and got me taken care of with little fuss and with the most economical solution. I'm very appreciative. Jeff
Business response:
Thank you, Jeff, for your business and this review. We're happy to hear Cassie and Chris were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"I did the purchase with Mr. John Redden over text and..." I did the purchase with Mr. John Redden over text and email. John was very prompt and conducted the entire transaction flawlessly and also courteously did a home delivery.
Business response:
Thank you for choosing BMW of Westlake, Your feedback and rating mean a lot to us. We're glad John was able to help, and we hope to see you again!
"Excellent experience" Ken made sure that everything was perfect with my BMW X1, even checking in with me on his day off. My daughter recently had Ken as her sales person and highly recommended him to me. I too would highly recommend Ken!
Business response:
Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ken and our team here at BMW of Westlake.
"Nice and fast service." Came to pick out a BMW. Salesman was quick with the whole process. Paperwork went very smooth and Ian did a great job teaching me all about my new car. Great experience. Glad I chose this dealership.
Business response:
Thanks for sharing your thoughts about your experience with BMW of Westlake, Maureen. We appreciate your business and hope to see you again soon!
"BMW of Middleburg Heights First Time Customer" First time to the dealership to service BMW X6. I was unfamiliar with dealership and Covid 19 procedures and while reading signage info on the door, the service representative Cassie, who was with another customer, paused and came out and welcomed me, saying she would be with me shortly. In short order she was and quickly wrote up the service. Afterwards, she showed me the customer waiting area and restrooms. She kept me up to date on the ongoing service and made sure I was com... read more
Business response:
Thank you for the kind words for Cassie in our service department, Charles! We look forward to sharing your compliments with her. Please don't hesitate to let us know if we can be of further assistance.
"As always a painless experience" Since 1996 I have been leasing 7 series BMWs for my wife to drive, in 2017 she decided to downsize to a 5 series and simply did not like the car at all, hated driving it and was at the point of looking for another brand. Ken would not here of such a thing and somehow put her back in a 2020 7 series and now she is happy again, Thanx Ken
Business response:
Thank you so much for your kind words, Randy, and for taking the time to leave us this wonderful feedback!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.