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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great Sales Purchasing experience" Happy with the sales experience and efficiency in assisting customers. I would recommend the dealer to buyers of BMW. Jerry offered exceptional service and made my purchasing less stressful.
Business response:
Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!
"Professional in the purchase" Appreciate the ease of coming to a deal by email, and attentiveness at pickup. Ken and Nez both let me come to terms of a purchase without pressure.
Business response:
DG Miller, It's fantastic to hear that Ken and Nez provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!
"Our car didn’t come with a owners manual. " We had to take a trip 2 weeks after we got the car. Was difficult because we didn’t know how to control the windshield wipers front and back. The back wiper still makes a scraping noise after service. Also our salesman Greg was trying to locate a second key and the manual. We did get our key but had to pay the $ 150.00 to have it programmed. We understand that our car is 5 years old. But would love to have a manual! My friend Denise Ganley Stease recommendation to see your dealer ... read more
"These guys are great! I’d get more cars from them but am..." These guys are great! I’d get more cars from them but am short on garage space. Steve’s patience (it takes me a while to decide what I want), Dan’s willingness to learn new tricks, and Adam’s interest and flexibility make this one of my favorite places.
Business response:
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and it's great to hear that Adam, Dan and Steve took such good care of you. We will share your comments with them, and we look forward to working with you again.
"Great experience leasing my first BMW" Had an excellent experience leasing a new BMW M235i. This is my first BMW and the staff made it easy and fun from the beginning of the process to the very end. I would definitely recommend this dealership and look forward to dealing with them in the future!
Business response:
Thanks for your feedback on your recent visit to BMW of Westlake. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new BMW M235i!
"We recently purchased a 2017 BMW X3. We are very pleased..." We recently purchased a 2017 BMW X3. We are very pleased with our experience at BMW of Westlake. The staff was friendly, knowledgeable and very informative. We felt we were given a fair price and would definitely consider BMW of Westlake for our next purchase. In particular, Ken Delk was extremely professional and we never felt pressured to purchase a vehicle. Ian Filo was very patient with and extremely knowledgeable about the vehicle and it’s functions. He is a ... read more
Business response:
William, thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad to hear that Ken, Ian and Mike were so helpful to you, and we hope to see you again!
"I had a problem that was causing one of my tires to thump..." I had a problem that was causing one of my tires to thump when I was driving to BMW Middleburg Heights for another reason. They quickly discovered that my tire had picked up a clump of road tar. They cleaned it off quickly and efficiently. I always get good service from this dealer
Business response:
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
"Great experience" John was professional, knowledge and easy to work with. He made the experience of buying a car easy and fun. Would highly recommend John and the Westlake BMW team.
Business response:
Thank you, Brad, so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
"Ken Delk" Ken Delk handled the car leasing experience very professionally and was very responsive and accessible. He exemplifies professionalism and courtesy. Well done and thank you.
Business response:
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken provided such an excellent experience. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.