BMW

4.9

Automotive
Westlake, OH

About this business

Automotive Auto Detailing Auto Repair Car Dealers

Location details

24690 Sperry Drive, Westlake, OH, 44145, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 7:00 p.m.
Wed	9:00 a.m. to 7:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	Closed

4.94,082 reviews

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aegott

5 years ago

"First BMW" First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat around the bush with us. Would defiantly buy from again.

Business response:

Thank you so much for your excellent review! We are so glad that Jerry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

A.MOHAMMAD35X

5 years ago

"Good customer service and prices had a minor rock chips..." Good customer service and prices had a minor rock chips and they told me to stop in and took care of it free of Charge!

Business response:

Hi, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

JOEZANELLO

5 years ago

"First time online car purchase" Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great experience.

Business response:

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!

Bummer bound

5 years ago

"Was easy deal with out a whole bunch of back and forth...." Was easy deal with out a whole bunch of back and forth. Initial offered price was reasonable. Dealer was easy to work with and very straight forward.

Business response:

Hi, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

MHAMMOND1022

5 years ago

"Great experience! Everyone was friendly and professional...." Great experience! Everyone was friendly and professional. This is my first BMW and the team ensured that I was educated on the functions of my vehicle. Thank you!

Business response:

Hi, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

KOENINGERHARALD65

5 years ago

"Well done, great service and excellent communication with..." Well done, great service and excellent communication with Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job

Business response:

Hi, Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!

rey.jimenez

5 years ago

"I found Cassie, Service Advisor, Middleburg Hts, to be..." I found Cassie, Service Advisor, Middleburg Hts, to be extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up an appointment up to the diagnosis and completion of the repair service.

Business response:

Hi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

LORI.LINN

5 years ago

"Jimmy is a great guy! Just a few bumps coordinating our..." Jimmy is a great guy! Just a few bumps coordinating our financing (using our credit union) but overall a great experience. We’ll be back!

Business response:

Hi Lori.Linn, Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jimmy and the team, and it was a pleasure having you at the dealership. We appreciate your review!

WALTER.M.DUVAL

5 years ago

"Car Service" The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. However, the cashier was not in a very good mood, when I paid the bill.

Business response:

Hi Walter, Thank you for taking the time to share your feedback with us and bringing this to our attention. We work hard to make sure our guests have an exceptional experience and will share your comments with our team. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership!