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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Overall had a fantastic experience. The entire process..." Overall had a fantastic experience. The entire process was quick and easy. Staff is friendly and very knowledgeable. I was from out of state and was able to do a 90% of the process over the phone and just sign a few papers and was out in under an hour.
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
"Quick and easy" Ken was very easy to work with and made the whole process nice and easy. I would definitely recommend Ken and BMW Westlake. Thanks for working with me.
Business response:
Thank you, it's great to hear that Ken provided such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"Great BMW sales & service" Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure to deal with...I trust him. Jim Strunk in service is friendly, helpful and honest. My experience with these guys over the years has been great.
Business response:
Brad, thank you so much for choosing BMW of Westlake! It's great to hear that John has been so helpful to you. Congrats on your new purchase, and please let us know if we can be of any more assistance!
"Valet Service" That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever. Thanks
Business response:
Hi Faulkners, Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
"Great experience, and love my new X1! Jerry was..." Great experience, and love my new X1! Jerry was fantastic!! The whole dealership is friendly and accommodating. Got a great deal and they worked really hard on my behalf.
Business response:
Hi Samantha, It's fantastic to hear that Jerry provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!
"Excellence Personified" My wife and I just had our first experience buying a BMW and the Westlake crew (especially Jerry Mancini) was amazing! From promptly responding to our online query, to taking the time to walk us through the vehicle profile and purchase options, Jerry and Westlake BMW made us feel comfortable and valued from start to finish. Thanks so much for making this such an easy vehicle purchase!!!
Business response:
Thank you for your business and for this review. We're happy to hear that Jerry was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"2nd BMW purchase" I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pulled around the perfect 2019 X3 for me. I previously looked at another dealer and it took about 2 hours to even get to the point that John got me to in about 15 minutes. I came in a few days later and signed a few papers with Mike Niedzwiecki and I was off. I will never buy a car from anyone except John at BMW of Westlake because of how hassle free both of my e... read more
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We'll let John know how happy you were with his efforts in getting you your dream car. Please don't hesitate to call us for any future vehicle needs.
"Excellent transaction and very professional I will..." Excellent transaction and very professional I will always buy from theGanley auto group. The vehicle was as described with no issues. I’m very pleased with this purchase.
Business response:
Hi, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
"Wonderful People" Overall great buying experience. Greg was wonderful, and extremely patient/ helpful in our process. He exceeded our expectations and made buying a car seem effortless. He even filled up the tank for us which was fantastic. Although we got our vehicle during a pandemic, they were extremely professional about social distancing and keeping the areas clean with wipes and sanitizer. We even spoke with Travis, another sales lead, that had a family of the same vehicles as the one I was buying, and he printed out ... read more
Business response:
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and it's wonderful to hear that Greg took such good care of you. We will share your comments with our team, and we look forward to working with you again.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.