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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"It was a great experience buying my M850i from BMW..." It was a great experience buying my M850i from BMW Westlake. They were very thorough and knowledgeable. I highly recommend them. My sales guy Tom went through all the features even though it was getting late in the evening.
Business response:
Don, Thank you for taking the time to write this review and let us know how Tom and the team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new M850i car! All of us at BMW of Westlake are glad to have you as a customer.
"Great buying experience" In purchasing my 528 XDrive, I received the best customer service I have ever experienced. Travis Conner kept me up to date and processed my purchase without any delays. I would highly recommend this dealership to anyone in the market for a new or used car.
Business response:
Thank you so much for your wonderful review! We are thrilled that Travis had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new 528 XDrive, and we thank you for choosing BMW of Westlake!
"Quick, Simple and Complete" Have had great experience with the dealership every time, they provide excellent customer service and have always met my expectations. Look forward to working with them in the future.
Business response:
Kevin, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
"Expect Excellent Customer Service at BMW of Westlake " BMW of Westlake provided me with exceptional customer service, even in the face of the national response to COVID-19. They made the purchase of my new X5 an enjoyable and hassle-free experience, which I truly appreciate given the difficulty of these times. I highly recommend BMW of Westlake to any prospective purchaser.
Business response:
Thank you! It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
"Went out of the way for me" I'm not the ideal client. I have great credit, but in terms of my budget I have limits in cement on what I can do - most of which wouldn't make a dealership very happy. Not a lot in the bank, and a trade with some negative equity that had to be dealt with. I knew what I could afford at a max, and if it couldn't be met or came in too high I had to walk away. After an initial financing denial, both he and Mike in Finance kept going at it. I got the terms I needed to fit my budget, the deal I needed... read more
Business response:
Hi, Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Mike, and it was a pleasure having you at the dealership. We appreciate your review!
"I’ve never had much reason to review a car dealership..." I’ve never had much reason to review a car dealership until now, I have been looking on car gurus and other websites to find a more family friendly sedan or coop because I have a 2012 Camaro and you really can’t see the car seat in that LOL. I stumbled upon a listing for a BMW 328I and the price for the condition of the car seemed a little bit too good to be true, but I figured why not and I contacted the dealer and I am happy that i did. Jerry Mancini at BMW of West... read more
Business response:
Hi, Thank you so much for choosing BMW of Westlake! Thanks for your feedback on your recent visit to our dealership and experience working with Jerry. I'm glad to hear that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
"Problems eventually arise" These guys have a great team. I went in for an alignment and they let me know i had other issues i had to deal with first and they didn't charge me for the two separate times this happened. I was flustered at first, but then i came to realize they were just doing their job and trying to help me out. Overall good experience! I will be going in for my follow up here in a few days!
Business response:
Hi, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
"Amazing service. Helpful and friendly staff. Slightly..." Amazing service. Helpful and friendly staff. Slightly disappointed that they cannot adjust my aftermarket suspension, but I understand and was not surprised. I was able to take the advice of the staff and correct the issue found!
Business response:
Hi, Thank you for your business and this review. We're happy to hear our staff was able to take great care of you and listen to all of your needs. We truly appreciate your feedback!
"GREAT EXPERIANCE" GREAT DEAL IN THIS TROUBLED TIME EVERYONE INVOLVED DID A GREAT JOB I HIGHLY RECOMMEND BMW WESTLAKE. HAVE DELT WITH DEALERSHIP FOR YEARS SERVICE IS GREAT ALSO
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.