This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I was in-and-out faster than I anticipated. Rob (sales)..." I was in-and-out faster than I anticipated. Rob (sales) and Dan (finance) worked fast and covered everything I needed for a new ride.
Business response:
Here at BMW of Westlake, customer satisfaction is our #1 priority. We are glad to hear that you enjoyed your experience working with Dan and Rob, and it was a pleasure having you at the dealership. We appreciate your review!
"I always get competent service at a fair price from BMW..." I always get competent service at a fair price from BMW Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
"Much faster and less costly than I had anticipated Cassie..." Much faster and less costly than I had anticipated Cassie was easy to work with. I most likely will return in the future. I would recommend you to others.
Business response:
Thank you for taking the time to share your thoughts on working with Cassie and our team. We're glad to hear we delivered such a great experience!
"They really take the time to lister to the situation. A..." They really take the time to lister to the situation. A complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in them.
Business response:
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake! We appreciate your business. Thank you, for this five-star review!
"We have worked with BMW of Westlake several times and..." We have worked with BMW of Westlake several times and always have found excellent public relations and thorough presentation of models and features. Recently we spent time with Nez Faraz of the Sales Department and appreciated his detailed knowledge of options, packages, and explanations of the newer safety items. Manager Bob Strecker is a standout for pleasant customer relations, responsive communications, and followup,
Business response:
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!
"My 2021 M2 purchase was a great experience. Nez Faraj was..." My 2021 M2 purchase was a great experience. Nez Faraj was terrific making the process easy. I will buy my next car from Nez! Thank you!
Business response:
Thank you so much for your kind words for Nez, and for taking the time to leave us this wonderful feedback!
"Overall great service. When I called to make my..." Overall great service. When I called to make my appointment, I had to call back b/c not all the services I requested were on the email.
Business response:
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
"Nez did a great job purchasing my new X7 was a breeze...." Nez did a great job purchasing my new X7 was a breeze. The delivery was also very smooth, which is great in this environment and much appreciated.
Business response:
Thank you for taking the time to share your thoughts on working with Nez and our team. We're glad to hear we delivered such a great experience!
"Nez is a godsend... First time I ever met him and he..." Nez is a godsend... First time I ever met him and he treated me like a close family member... He is honest and professional to the utmost and in my opinion is an exemplary role model for car salesmen all around. BMW of Westlake overall is highly professional, empathetic, and caring about their customers. It appears that they treat their customers with the same care before and even long after a vehicle is leased or purchased.
Business response:
Tanvir, Thank you for sharing your experience with us! We're happy to hear it went well working with Nez and hope you enjoy your new vehicle. We value your " highly professional, empathic, and caring about their customers" feedback is very much appreciated!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.