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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Service staff always very professional and helpful in..." Service staff always very professional and helpful in scheduling service and completing in a timely manner. Service representative very knowledgeable about vehicle and in keeping customer informed of status of completing routine maintenance or necessary repairs.
Business response:
It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
"Recently I purchased a certified used BMW from this..." Recently I purchased a certified used BMW from this dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing process. What more could you ask for?
Business response:
Thank you so much, Kyle, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
"Both my wife and I wanted to extend our gratitude to Ken..." Both my wife and I wanted to extend our gratitude to Ken Delk, for making our most recent BMW purchase a hassle free and wonderful experience. He walked us through the purchase, listening to everything my wife wanted in the car and order the right car for us. She is extremely pleased as well am I with the whole experience. Ken kept us informed during manufacturing, shipping, arrival and delivery at the dealership - a true professional. Thank you all to the Westlak... read more
Business response:
Thank you so much for your wonderful review! We are thrilled that Ken and Dirk had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!
"Great experience with the Middleburg facility, especially..." Great experience with the Middleburg facility, especially with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with.
Business response:
We are very happy to hear that Christian and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
"My husband and I have been buying/leasing BMW’s from John..." My husband and I have been buying/leasing BMW’s from John since 2005 and he and the team are always very helpful and appreciative to their loyal customers. Our most recent experience involved some extra work on John’s part, but he went above and beyond to help us get what we needed. We very much appreciate all of John’s hard work.
Business response:
Congratulations on your new vehicle! We are so glad that John once again had the opportunity to work with you, and that he and the team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
"Steve David is the most carrying and knowledgeable person..." Steve David is the most carrying and knowledgeable person I have ever dealt with. His professionalism and customer service is outstanding. Highly recommend BMW of Middleburg Heights and Westlake.
Business response:
Here at BMW of Westlake, customer satisfaction is our #1 priority. We are happy to see that Steve was able to assist you. We appreciate your review!
"Amazing service, great cars and an overall hassle free..." Amazing service, great cars and an overall hassle free experience. I would certainly return and recommend BMW of Westlake to my family and my friends.
Business response:
Thank you, Corey! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
"Exceptional customer service and professionalism. Jimmy..." Exceptional customer service and professionalism. Jimmy was knowledgeable and easy to work with. Overall it was a great experience and definitely will purchase a vehicle from here again .
Business response:
Thank you so much for your kind words regarding working with Jimmy, and for taking the time to leave us this wonderful feedback!
"BMW Middleburg Heights knows how to communicate clearly,..." BMW Middleburg Heights knows how to communicate clearly, and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level of service. Kim Myers
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.