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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Ken was very professional and was able to get us exactly..." Ken was very professional and was able to get us exactly what we were looking for. Would definitely recommend him. Mike in finance was amazing as well. Awesome team!
Business response:
It's great to hear that Ken and Mike were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake! Congratulations on your new vehicle!
"Great service, professional / customer driven attitude,..." Great service, professional / customer driven attitude, with appropriate emphasis on safety. The response I got from this dealership was a GREAT improvement to that I received in Akron.
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"BMW of Westlake made you feel like family - great..." BMW of Westlake made you feel like family - great experience!! John Caruso was not your typical car salesman!!! Very much appreciate their respect for social distancing!!
Business response:
It's fantastic to hear that John provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!
"Chris was pleasant and helpful in explaining what and how..." Chris was pleasant and helpful in explaining what and how my car was being service as well as informing me of the need for front tires
Business response:
Glo, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again.
"Everyone was friendly, helpful and it was set up to..." Everyone was friendly, helpful and it was set up to easily do social distancing t h I s I s f I l l e r you are idiots for putting a minimum number of words her I will never participate in another survey because of it - how’s that ?
"Came in for a recall. My car is older and not in the best..." Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service.
Business response:
Lamar, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"This is my third vehicle purchase with BMW of Westlake -..." This is my third vehicle purchase with BMW of Westlake - another great buying experience. I highly recommend anyone in the market for a vehicle to check them out.
Business response:
Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"Happy with the company, and very happy with the service..." Happy with the company, and very happy with the service people . I feel like I know every one there . Good company , great people and excellent service
Business response:
Thank you, Nate, for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
"Kelly is an absolute gem. We were very lucky to work with..." Kelly is an absolute gem. We were very lucky to work with her. She was patient as I changed my mind a million times and looked at various cars. She seemed to really care about my happiness and not just the sale. I would 10/10 recommend purchasing through her for your next vehicle.
Business response:
Thank you for your business and this review, Mikayla. We're happy to hear Kelly was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.