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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Service was fine. But the technician moved my headlight..." Service was fine. But the technician moved my headlight switch to the OFF position....instead of leaving it in AUTO. Of course...I got pulled over as a result the next day.
"Great! Your Middleburg Heights store is always friendly,..." Great! Your Middleburg Heights store is always friendly, knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job!
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Cassie here at BMW of Westlake.
"Always great service! We bring it in every fall to get..." Always great service! We bring it in every fall to get ready for winter storage. You always take exceptional care of our Z4! Thanks again!
Business response:
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"On a very stressful day, I had a flat tire on the..." On a very stressful day, I had a flat tire on the interstate. I was towed here shortly before closing and they graciously checked my tire and seeing it was not salvageable installed two new rear tires for me. Though Service closed at 5 o’clock they stayed till 5:30 and I was able to get back to the hospital where my husband was critically ill.
Business response:
Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
"Christian always takes care of all my needs, he always..." Christian always takes care of all my needs, he always takes time to explain the problems and solutions to any issues that I may be having with my vehicle. I have an older model BMW 335i and want to be driving for many more years.
Business response:
Thank you for your feedback and kind words for Christian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
"Following some online issues with making the appointment...." Following some online issues with making the appointment. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future.
Business response:
Thank you so much for your excellent review! We are so glad that Cassie and Jeff had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.
"Traveled 60 miles and they made the experience well worth..." Traveled 60 miles and they made the experience well worth the drive! Attention to detail and focused on making the experience easy. The follow up to completion was unmatched!
Business response:
Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
"Walked in expecting to look around and walked out with a..." Walked in expecting to look around and walked out with a new car! Ken was friendly, knowledgeable and thorough in approach and was never pushy. The entire process was smooth and actually fun. They even helped acquire my new plates! Thanks!
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
"I received excellent service, care and professional from..." I received excellent service, care and professional from BMW of Middleberg Hts. Christian was pleasant, professional and everything was taken care of. I’ll bring my car back!
Business response:
It has been a pleasure serving you, Katarina. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.