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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I had nice and easy experience, was in and out of the..." I had nice and easy experience, was in and out of the dealership in about 2 hours with my new car and do not regret it
Business response:
Thank you so much, Leontina, for your kind words, and for taking the time to leave us this wonderful feedback!
"All I can say is wow. I drove two hours and 15 mins..." All I can say is wow. I drove two hours and 15 mins three weeks ago on a Saturday to look at a one owner trade in it was flawless. And the car is great. Great deal. And the salesmen Greg great guy one of my best experiences ever. I will always by my cars there it’s worth the drive LOVE THE CAR It’
Business response:
Thank you so much for choosing BMW of Westlake! It's great to hear that Greg provided such an excellent experience. Congrats on your new purchase, and please let us know if we can be of any more assistance!
"My husband and I were extremely pleased with the sales..." My husband and I were extremely pleased with the sales experience we had with Jerry Mancini at BMW Westlake. He listened to our questions and focused on our needs. We are truely happy with our X3 purchase.
Business response:
Thank you, it's great to hear that Jerry and the team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake, we hope you enjoy your new X3!
"The service dept at the Middleburg Heights location is..." The service dept at the Middleburg Heights location is top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team!
Business response:
Thank you for your review and kind words for Cassie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
"Best customer service of all the BMW dealers in Northern..." Best customer service of all the BMW dealers in Northern Ohio. Ken Delk Brittany Quick and Bob Strecker appreciate your business and it shows every visit.
Business response:
It's fantastic to hear that our team provided you with such great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing BMW of Westlake!
"We had seen our vehicle online. Nez walked us through..." We had seen our vehicle online. Nez walked us through the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by exchanging photos of the vehicle. Nez had all of the paperwork ready when we arrived in the morning. Everything went smoothly. Ian did a great good getting us familiar with our new vehicle. We drove 10 hrs to the dealer and the next day 10 hrs back in the new X5. It was... read more
Business response:
Thank you, Chris, for your business and this review. We're happy to hear Nez and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"This is my 3rd BMW leased. I have worked with Ken Delk,..." This is my 3rd BMW leased. I have worked with Ken Delk, Mike Niedzwiecki. They have made my experience with BMW of Westlake quick and thorough. Thank you very much.
Business response:
Thank you for sharing your experience with us, Tracy! We're happy to hear it went well and hope you enjoy your new BMW. We truly appreciate your feedback!
"Got an appointment for the day and time I wanted and the..." Got an appointment for the day and time I wanted and the work was done quickly and professionally. As always, they checked the car for other issues
Business response:
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
"Ken Delk, Mike Niedzwiecki and Bob Strecker made us feel..." Ken Delk, Mike Niedzwiecki and Bob Strecker made us feel like family. They took the time to make us reach of goals. Thank you so much!
Business response:
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and it's great to hear that Ken, Mike and Bob provided such excellent customer service. We will share your comments with them, and we look forward to working with you again.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.