This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I found the staff extremely professional and trustworthy...." I found the staff extremely professional and trustworthy. A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau
Business response:
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"Christian, the service manager was very attentive. And..." Christian, the service manager was very attentive. And took his time to explain some of the service needs of my BMW as I bought it used.
Business response:
Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have positive service experience. We will share your comments with Christian and our team, and we look forward to working with you again.
"I had a very positive experience. I was greeted when I..." I had a very positive experience. I was greeted when I arrived at the scheduled time and introduced to the technician who would be handling the service on my car. Service was done efficiently and the carwash at the end was a nice touch.
Business response:
Hello John, We appreciate your business and our team looks forward to serving you again soon!
"Sales, Service Follow up and the entire experience...." Sales, Service Follow up and the entire experience. Always first class. Steve and his team are fantastic to work with. BMW of Middleburg.... :) Always exceed my expectations for service.
Business response:
Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!
"This was my first time with mr. Christian was friendly..." This was my first time with mr. Christian was friendly and knowledgeable and had my car back in a timely manner you have a new customer
Business response:
Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
"Greg did a fantastic job identifying what I was looking..." Greg did a fantastic job identifying what I was looking for and making it easy for me to test drive and finally select the car that I wanted. This was made especially difficult in March of this year with the Covid-19 restrictions that were happening. Couldn't be happier with my purchase.
Business response:
Thanks for your feedback on your recent visit to BMW of Westlake. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
"We were extremely pleased with the professional and..." We were extremely pleased with the professional and considerate service we received at BMW of Westlake and Jerry Mancini. We searched many BMW dealerships throughout the greater Cleveland area and none compared to Westlake. The quality and selection of cars and knowledgeable salesperson was second to none!
Business response:
Thanks, Tina, for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!
"What a smart young man. Knows everything about my bmw...." What a smart young man. Knows everything about my bmw. I’m gonna have to come back. Need a little mor tutoring. Thanks for the help Ian! Nancy Baur
Business response:
Thank you so much for your excellent review, Nancy! We are so glad that Ian and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
"The BMW team made the sales process smooth, with strong..." The BMW team made the sales process smooth, with strong customer service qualities, addressing my questions and needs and providing a car to my house to test drive. Highly recommend them to others.
Business response:
Thank you so much for your wonderful review, Sal! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new BMW, and we thank you for choosing BMW of Westlake!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.