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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Cassie is amazing. She is so thorough and friendly...." Cassie is amazing. She is so thorough and friendly. Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction
Business response:
Hi, We are very happy to hear Cassie has provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.
"Friendly, knowledgable, in and out in less than an hour..." Friendly, knowledgable, in and out in less than an hour for 3 items serviced on my 4 Series.... 1st time bringing car here, will be back
Business response:
Hi, Thank you so much for your kind words in regards to your recent experience working with Cassie, and for taking the time to leave us this wonderful feedback!
"I have been a customer for over 13 years. The staff in..." I have been a customer for over 13 years. The staff in Middleburg Heights do an excellent job looking after my needs, both sales and service.
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"John Carouso made the difference, He was efficient,..." John Carouso made the difference, He was efficient, personable and answered any of my questions. We went thru a logical process, arranged for when we were to meet and was available as scheduled. It was also helpful that he knew a friend of mine who only recently bought a car at BMW and was the reason I went there. I think John was fair in his dealings with me. The process of paying, getting insurance coverage, and plates wet smoothly. This is the first car I have bough... read more
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John here at BMW of Westlake.
"It’s my first BMW purchase. I loved everything about the..." It’s my first BMW purchase. I loved everything about the experience. Everyone was helpful, not pushy, and wonderful to work with. I will be buying from them again, and I recommend them to everyone.
Business response:
Congratulations on your new vehicle! Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
"I recently interacted with BMW and had a most positive..." I recently interacted with BMW and had a most positive experience. I worked with Kelly Cavanaugh in sales, who was most personable and professional. Ian Filo was also great to work with. He was very knowledgeable about the car and made sure I was comfortable driving home my new X1. It was overall a very positive experience and I would recommend this dealership to everyone.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
"John Caruso was pleasant and efficient in handling all..." John Caruso was pleasant and efficient in handling all aspects of the purchase. We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The service department is also easy to work with and completes the service as promised.
Business response:
Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!
"Best experience I ever had buying a motor vehicle! I..." Best experience I ever had buying a motor vehicle! I simply told him what I wanted and he made it happen. No pressure and no questions left unanswered! Jimmy Laumer made everything very easy. I would definitely go back.
Business response:
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!
"Made the process easy. He is straightforward, explains..." Made the process easy. He is straightforward, explains things clearly, and helps to reach a fair deal. Very helpful in handling all details. A very positive experience. Nice guy, too.
Business response:
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.